The Knowledge Management Service Improvement Lead is responsible for managing projects and creating knowledge assets to ensure timely and successful project completion. This role involves executing key activities to enhance and optimize the delivery of Knowledge Management (KM) services, including the development and enhancement of data and reporting. The individual will support service improvement efforts and projects, benefiting both clients and internal operations.
Lead and manage projects of moderate to high complexity.
Prioritize tasks to ensure timely completion.
Coordinate daily activities and workload for large projects.
Identify issues and recommend solutions.
Evaluate and influence the adoption of enhancements.
Recommend innovative approaches to support long-term strategy.
Communicate effectively with strong written and verbal skills.
Demonstrate strong organizational and multi-tasking abilities.
Collaborate and work effectively in hybrid teams.
Develop and analyze data and reports.
Use analytics to identify trends and improve processes.
Focus on data cleanup and data governance.
Partner with business resources to gather requirements including data needs.
Collaborate with IT to resolve data quality issues.
Implement data quality and governance procedures.
Document internal business process changes and update training materials.
Promote knowledge sharing and manage knowledge assets.
All other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .