Imagine yourself… + Doing meaningful work that makes an everyday impact on the world around you. + Thriving in a supportive team environment that inspires you to strive for excellence. + Joining a company with a proven track record of success and an exciting future. + Contributing to a brighter, more sustainable future. At **Hach** ( www.hach.com ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto (https://www.veralto.com/) network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us Reporting to the Country Manager KSA _,_ as the Technical Support Engineer you will be responsible for supporting our channel partner associates and our end user customers., providing technical support, identifying issues and offering solutions. You will also be responsible for training our channel partner, and conducting joint visits. This role will involve significant travel across Kingdom of Saudi Arabia, with some overnight stays. This is a remote role, ideally you would be located in or around Riyadh, but not essential. **In this role, a typical day will look like:** + Establishing and maintaining strong customer relationships by making periodic contact/visits, exploring specific needs, resolving problems, and establishing service strategies. + Evaluating Channel partners associates service abilities, maintain skills matrix, identify, and plan development and trainings for them. + Ensuring lean and accurate parts inventory within the region, use established work instructions to provide repair, calibration, certification, testing, and preventative maintenance services for all Hach equipment. + Actively promote contractual service agreements and upgrade purchases of new equipment and provide training on Hach installed equipment to customers. + Following safe work practices appropriate for the environment including awkward or cramped spaces, electrical and mechanical hazards. + Performing other customer service-based duties as assigned. **The essential requirements of the job include:** + A minimum of certificate or diploma in instrumentation, electrical, electronic, or equivalent. University degree is preferred. + A minimum of 3 years of industry experience + Proficient with commonly used electronic test equipment (such as digital voltmeters) & mechanical aptitude. + Drivers licence Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.