At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

This position is responsible for working with various areas within the company to successfully implement products and services for customers. Acts as the primary internal contact. Coordinates activities with various departments to ensure that customer's products and services are successfully implemented in a timely, accurate and efficient manner. Resolves issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where applicable.

Main responsibilities:

Analysis of customers’ accounts in order to ensure that they meet current AML standards;Understanding the applicable CIP/CDD regulations and KYC Policy for Elavon;Everyday contact with customers in order to obtain required documentation (phone, email, letter);Cooperation with local authorities in Europe, whenever Suspicious Activity Report is required to be raised;Close cooperation with Compliance teams on AML matters;Close cooperation with CAM/RM/Premier teams;Support internal teams on projects as and when needed.

Requirements:

Fluent in English and Polish – both oral and written communication skills is a must;Good knowledge of other European languages (Dutch, German, Norwegian, Polish & Swedish ) would be an advantage;Customer service experience would be an advantage;Analytical mind and ability to work independently;Flexibility and administrative accuracy are essential;Credit cards’ market experience or security background would be an additional asset;Good MS Office skills;Attention to details;Team spirit.

Analyst will be responsible for performing KYC/AML due diligence on existing customers. This will entail working with various departments within Elavon and liaising directly with customers to ensure that we meet our regulatory requirements in the Jurisdictions we operate in across the EU.

Hybrid/flexible schedule:

 

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.