KYC/CDD Operations Supervisor - Gateshead Office Location - Hybrid Working Option Available

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer?

It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Where you’ll own it

You’ll own it in our Gateshead site. Gateshead is our operational hub, full of vibe, great people with passion for our customers.  Good activity, conversations with openness and where execution of your initiatives will happen. We operate a hybrid working model, with a minimum of 2 days per week working from our Gateshead site, and 3 days working from home.

About the team

The Global SMB Customer Due Diligence team are a customer & business centric team responsible for assessing all SMB customers at the point of onboarding and at regular intervals in their lifecycle ensuring that we know who the customer is, how they operate and their ownership structure.

What you’ll own

You will be responsible for managing the day-to-day performance of a team of 10-15 Worldpayers. The role requires you to be able to inspire a team to deliver SLAs. We are constantly challenging our processes so you will be required to have a drive to continuously improve our people and be creative at pace to influence positive change. You will build and develop positive working relationships with internal and external customers. 

Responsibility for the day-to-day performance of SMB periodic and event driven CDD reviews.Ensuring all regulatory requirements are met during the CDD process, along with the constant monitoring of the operational processes.Manage the team against set objectives and predefined SLAs to ensure high levels of output and service to our customers and internal teams.Plan operational resource to ensure efficiency and that service levels are met on a daily, weekly and monthly basis.Continually improve skill and capability across the team by delivering effective coaching and development, along with individual feedback via 1-2-1 sessions.Act as role model to champion the customer and continuously improve our service.Create an engaging and positive environment to ensure high morale, motivation and support by investing in your team.Champions operational continuous improvement by working with stakeholders to drive a seamless customer experience.Review opportunities for improvement in customer data used to validate and verify records.Coach the team on any training gaps identified and give guidance on errors made.Manage personal workloads.Support preparation and deliver manager reports.Assist in audit and assurance evidence gathering.Assist in reviewing frameworks, process documentation and training guides.Stay curious, ask the right questions, and make your mark.

What you bring:

Previous management experience within a similar role.Confidence and assurance to be able to critique work and provide feedback.Excellent written and verbal communication skills.Ability to identify opportunities for process improvements and to challenge the status quo.Ability to work autonomously along with being a good team member.Ability to maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.

Added bonus if you have:

Experience or familiarity with merchant acquiring, or in the payments industry.Knowledge of CDD and EDD policies and proceduresExcellent Analytical SkillsExperience of Coaching and Training

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.Time to support charities and give back to your community.Parental leave policy.Global recognition platform.Global employee assistance program.

What makes a Worldpayer?

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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