Job Summary

Job Description

What is the opportunity?

In this role you will report to the Associate Director – KYC Refresh Service Delivery and lead a team of analysts responsible for periodic global refresh assessment, conduct reporting and oversight on team performance in addition to leading process enhancements as needed.  Success will be achieved through successful navigation and familiarity within an operations environment, strong people management, regulatory subject matter expertise and an ability to problem solve.

What will you do?

Motivate and coach analysts to ensure team is high performing from a production and quality perspective.Provide regular updates on team performance and progress against targets and adherence to next refresh date.  This will involve developing reports and metrics, partnering with the Data Analytics team.Investigate and resolve process impediment challenges related to refresh workflow.  This requires becoming a subject matter expert on the end-to-end refresh process while also applying regulatory subject matter expertise.Collaborate and coordinate with on boarding colleagues on an ongoing basis to ensure the best client experience.Build strong and collaborative partnerships with key partners including Outreach leads, QC leads, Data Analytics, Account Management, Financial Crimes and Front OfficeEnsure internal stakeholders and colleagues are treated with respect, empathy, and integrity, contributing to good working relationships.

What you need to succeed?

Bachelor’s degree in a relevant field of study2+ years of prior experience in a related environment, preferably includes Capital Markets operations, and exposure to AML and compliance regulations.2+ years of experience with people management, with a proven track record of leading and motivating a team of high performing team members/professionals.Critical thinking skills to make sound decisions and solve problems under pressure.Strong communication, and interpersonal skillsHigh proficiency in Microsoft Word, Excel, and PowerPoint to be used for reporting and presentations.Strong relationship management skillsHighly organized

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance options

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-06

Application Deadline:

2025-01-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.