Client Reference Code: 2025-47890

Do you excel at working cross-functionally to achieve common goals? Do you have a passion for adult learning? If so, you could find a home on the Learning and Development team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a L&D Content QA Specialist, you are responsible for evaluating, proofing, and editing drafted or completed learning assets to ensure they meet established standards, guidelines, and style guides. This role enables the success of our internal employees by ensuring quality standards are met, which will better empower all employees to get the knowledge they need to be successful in performing their assigned roles.

WHAT OUR L&D CONTENT QUALITY SPECIALISTS ENJOY MOST

Reviewing and providing rigorous quality control on content such as but not limited to quick reference guides, instructions, technical documents, facilitated/non-facilitated learning, and playbooks/manuals.Ensuring final revisions of all reviewed content are released by authors/designers to publish for targeted audiences.Documenting successes, opportunities, and trends, providing balanced feedback on author/writer and designer-created assets, and analyzing client and end-user feedback.Maintaining adherence with the design principles and style guidelines while continuously improving standards within Customer Operations L&D.

In this role, you’ll be a creative and innovative thinker who can participate in the creative process from brainstorming to launch. You’ll be committed to a final work product that meets the highest standards of learning content. You’ll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You’ll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Copywriting/Editing, Developing Online Content, and Instructional Design: 3 years or more; Project Management: 1 year or moreEducation: Bachelor’s degree in English, Communications, Journalism, Adult Learning or related fieldTechnical skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.Abilities: Quickly identify business problems and opportunities; prioritize and organize effectively; analyze and interpret data; communicate clearly both orally and in writing

Preferred Qualifications

Experience: Media or Telecommunications is a plus

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards: See all the ways we invest in you—at work and in life

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Job Code : HTR336

2025-47890
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.