Client Reference Code: 2024-43476

Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.

BE PART OF THE CONNECTION

As a Learning and Development Writer, you’ll use input from a variety of different functional groups across Charter to synthesize and produce written content that is simple, easy to understand, and interesting to read. This content helps internal stakeholders quickly acquire the knowledge needed to successfully perform their assigned roles.

This role creates CoPilot content for the Account Management organization within Customer Operations.

WHAT OUR L&D WRITERS ENJOY MOST

Working with team members to create CoPilot content to help representatives succeed in their roleConducting research to obtain factual information and authentic detailUsing photographs, drawings, diagrams, and charts to increase users’ understanding of the learning contentUsing defined standards within Customer Operations L&D to determine a baseline for all learning assets to increase re-use and standardizationUsing content management systems to translate content into effective outputs, and various technologies (online learning platforms) for output tracking, accuracy, and fast turnaround timesEnsuring content is written with one-voice across platforms and mediaReviewing, editing, and tracking all training interactions

On a given day, you’ll be contributing to the development of knowledge content services (quick reference guides, instructions, technical documents, playbooks/manuals) and non-facilitated learning (newsletters, articles, blogs, website content). If you write with passion, capable of both informing and engaging employees, this could be the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Education: Bachelor’s degree or equivalent combination of education and experience in English, Communications, Journalism, Public Relations, Advertising, Web Design, or related experience/certificationsExperience: 2 years or more experience in the following: Journalist/Professional Blogger; Technical Writer; Copywriter/Editor; Public Relations Agent: Research AssistantSkills: Demonstrated computer proficiency with writing tools (MS Office, digital editing, web search, databases) Abilities: Mastery of the English language and writing standards (e.g., grammar, punctuation, and spelling); Demonstrated portfolio of published content, articles, or relevant material; prioritize, organize, and deliver against multiple assignments to meet deadlines and fast turnaround times 

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards:See all the ways we invest in you—at work and in life

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Job Code : HTR363

2024-43476
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.