Kforce has a client in Chicago, IL that is seeking a L1 Service Desk. Core Responsibilities: * Route/escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution * Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network/Wi-Fi * Assisting with the implementation of IT strategy * Assist with company expansion and network infrastructure * Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment * Working with vendors to manage network infrastructure * Deploying hardware for new employees * Keep accurate inventory of all IT related equipment * Other duties as assigned