As a level 1.5 SAP App Support, you will support the tickets to manage transactions in SAP MM/SD.
Your future duties and responsibilities:• Provide specialized L1 AMS support for Digital Wholesale Applications.
• Leverage expertise in SAP, particularly in SAP MM/SD, to manage transactions and analyze tables.
• Participate in knowledge transfer sessions and apply learnings effectively.
• Adhere to established procedures for ticket processing and maintain accurate documentation.
• Communicate progress to the Service Management team.
• Collaborate with HD2 for unresolved issues and escalate as needed.
• Maintain detailed records of known issues and their workarounds.
• Resolve incidents promptly and execute continuous improvement initiatives.
• Solid knowledge of SAP, including familiarity with SAP MM/SD modules.
• Understanding of transaction processes and table analysis.
• Experience with SAP MM is preferred.
• Strong problem-solving skills and the ability to resolve issues in a timely manner.
• Excellent communication skills for effective reporting and collaboration.
• A proactive mindset for continuous improvement and process optimization.
Work Arrangement:
• 3 days RTO at our client's office in Alabang
• Flexible schedule
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.