Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Replacement for Sowmya Application Development/Support Job Opportunity C#/.NET /JavaScript – L 2 Application Support Job Description We’re looking for Application Development/Support Engineers with experience in C#/.NET /JavaScript who can develop, monitor, and provide support for our international offices on Azure platform applications. It’s 24 x 7 Process oriented operations, SOPs to resolve user problems, as well as to prepare, launch, troubleshoot campaigns and reports. Requirements: Candidate must possess at least Diploma/Graduate Diploma/bachelor’s degree in (Computers, Computer Science/Information Technology or equivalent). 1. 1 to 6+ Year(s) of working experience in any of the Skills related (C#/.NET /JavaScript) is required for this position. 2. Required At least 1 to 4 years of Digital Application support experience in (C#/.NET /JavaScript) for L2 role. 3. 1+ years of Frontend related experience. Ideally with React and Typescript 4. Experience with Microservices Architecture 5. Experience of understanding customers, managing incidents and meeting business expectations. 6. Experience or knowledge in Service Now or Other ITSM ticketing System required. Role and responsibilities: • Participates in KT sessions and workshops, effectively communicates, and shares knowledge and experience in the context of L2 Support. • Proactively build documentation related to the Service Support components. • Assists the other service levels in understanding hand offs, POCs for each application area, by domain or tech stack specialization. • Monitor and provide support for Azure platform applications. • Ability to independently resolve tickets across the service lines in scope, in line with the expected SLAs • Knowledge in Service Now or Other ITSM ticketing System is an advantage. • Create and maintain documentation for supported applications. Maintain logs of all issues and resolutions for all production processes. • Co-ordinate with various teams and raise support ticket for all issues, analyze the root cause and assist in efficient resolution of all prod issues. • Resolve the issues in fast and professional manner. • Understand the complete process of the application and suggest possible enhancements to avoid future issues. • Propose automation of mondain and recurring tasks • Enhance the process involved and reduce the number of support and change requests. • Implement best practices on the on-going process and reduce the process timing to avoid overlap between the processes. Shifts: 24/7 Support Technical skills required: Languages: JavaScript, TypeScript Technologies: Node.js, React, .NET Core Database: PostgreSQL, Azure Cosmos DB Cloud providers: Azure Tools: Azure DevOps, MS Bot services Versioning tool: Git Testing: Jest, Mocha