+ **Experience:** + 5+ years of experience in endpoint security or related IT security fields, with in-depth knowledge and hands-on experience with **CrowdStrike Falcon Prevent** , **Falcon Insight** , **Falcon OverWatch** , **Falcon Discover** , **Falcon Device Control** , **Falcon Complete** , and **Falcon Identity Protection** . + Proven experience with troubleshooting, incident response, and threat mitigation in a complex security environment. + Experience working in a support or managed services role, assisting clients with technical issues and system configurations. + **Technical Skills:** + Advanced knowledge of Windows, Linux, and macOS operating systems, including endpoint protection techniques, malware analysis, and security configurations. + Strong understanding of security concepts such as endpoint detection and response (EDR), threat intelligence, SIEM, and vulnerability management. + Familiarity with scripting and automation tools, such as **PowerShell** , **Python** , or **Bash** , for system administration, automation, and incident remediation. + Experience with security information and event management (SIEM) solutions, log analysis, and integrating them with CrowdStrike products. + **Certifications:** + **CrowdStrike Certified Falcon Administrator (CCFA)** or equivalent CrowdStrike certifications are highly preferred. + Other relevant certifications, such as **CISSP** , **CISM** , **CEH** , **GIAC** , or similar, are a plus. + **Problem-Solving & Analytical Skills:** + Excellent problem-solving skills, with the ability to investigate complex technical issues and provide effective solutions. + Strong analytical and forensic skills to analyze endpoint data, identify threats, and develop action plans for remediation. + **Communication Skills:** + Strong written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders. + Comfortable interacting with customers, managing escalations, and providing clear updates during incident investigations. + **Teamwork & Collaboration:** + Proven ability to work effectively in a team environment and collaborate across multiple functions to solve technical problems. **Preferred Qualifications:** + Experience with cloud security platforms (AWS, Azure, Google Cloud) and managing endpoint security in cloud environments. + Familiarity with other security tools and platforms, such as vulnerability scanners, network security tools, or threat intelligence services. + Experience with advanced malware analysis or reverse engineering. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.