Kforce has a client that is seeking a Senior End User Computing Support Specialist (Level 3) for a Remote role. Summary: The Senior End User Computing Support Specialist (Level 3) is responsible for providing advanced technical support, maintenance, and optimization of the organization's end-user devices, including desktops, laptops, printers, and peripherals. This role involves troubleshooting complex issues, leading service delivery, mentoring junior team members, and driving continuous improvement initiatives. The Specialist will manage hardware and software asset lifecycles, ensure compliance with internal standards, and work with vendors to resolve technical issues. Essential Functions: Advanced Support & Maintenance: * Lead installation, configuration, troubleshooting, and maintenance of end-user devices * Act as primary escalation point for complex hardware/software issues * Provide expert-level support and recommend improvements to end-user computing standards Asset & Inventory Management: * Oversee asset management, including inventory tracking, hardware/software lifecycle management, and maintaining accurate records * Ensure spare parts levels are adequate and troubleshoot connectivity and workstation issues using diagnostic tools Mentorship & Leadership: * Mentor junior team members, providing guidance on troubleshooting and best practices * Lead critical incident resolutions and contribute to training programs to enhance the team's technical capabilities Process Improvement & Documentation: * Identify and implement process improvements to enhance service delivery * Maintain and update SOPs and internal documentation, ensuring compliance with security and operational standards Vendor Management & Procurement: * Manage vendor relationships and procurement of hardware and software * Ensure purchases align with company standards and budget