Job Description A travel client based in Woodland hills is looking for a Level 3 Service Desk Technician. This technician is responsible for providing advanced technical support and troubleshooting for complex IT issues and escalations from L2 support. This role involves working closely with high level executives and will provide support nationwide for internal employees, though most sit in the office in Woodland Hills. This candidate will be working in an Azure cloud environment (and on premise), Microsoft O365 environment with Dell laptops. ServiceNow is their ticketing system and the team of five handles 80-100 tickets per week. In terms of time breakdown, 30% of this role will be focused on incident management, 40% of the role will be focused on research and digging in on ongoing unsolved incidents, while the final 20% will be project management. The Level 3 Service Technician will be helping to deploy and test new hardware and software. This person will be expected to have audio-visual experience, as well showcased previous application support. The Level 3 Service Technician will be expected to be onsite in Woodland Hills five days a week from 9 am until 6 pm. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -5-8 years of experience as a service desk technician, proven experience in a L3 support role -ServiceNow experience -Audio-visual troubleshooting experience -Experience troubleshooting applications -Excellent communication & soft skills MCSC certification or an A+ certification Associates/Bachelor degree null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.