L6 Operations Manager/Service Manager Heavy Duty Truck - IN Compensation and Benefits: $175,000 annually based on experience - Medical, Dental, Vision, Life Insurance and 401k We are seeking an Operations Manager to partner with our General Manager and lead our Heavy Truck Upfitting customization and service team. This is an exciting opportunity in a growing, fast-paced industry. We are a full-service upfit company offering various types of medium and heavy duty truck upfits to multiple industries across the country. Offering services on Ram, Dodge, Ford, Chevrolet, International Harvester and Peterbilt platforms. We are searching for an Operations Manager with previous medium duty and heavy duty truck upfitting and customization experience and a proven ability to guide and direct a team. An individual who understands that every job is unique, and they are dedicated to helping our customers create a custom truck that is tailored to their industry and specific needs. As the Operations Manager you will lead our team in showing that with our expertise and top-quality products, our clients can trust that we will help them build the perfect truck for their business. Please read and review this unique opportunity to join one of the strongest automotive groups in the Midwest and reach out to us today! As the Operations Manager you will work with the General Manager to maximize the weekly, monthly, and annual performance of the site; specifically, being responsible for managing all aspects of production and maintenance of a high-volume Heavy Truck Upfitter. This includes understanding sales and service, reverse supply chain operations, operational performance, and the importance of guiding controllables, specifically, parts inventory and labor costs. You will be providing direct leadership in the areas of, platform/chassis upfitting, customer relations, continuous improvement, and associate/supervisor development. Outlined Responsibilities: + Attracting, developing, and retaining the very best talent for our facility. + Engaging and motivating the team to achieve key sales and production goals, and performance expectations following our processes and principles. + Driving the business through a high level of involvement in the day-to-day operations. + Be aware of sales activity, track performance metrics, control inventory levels, and help to generate an increase in sales through suggesting and upselling industry specific modifications. + Stay up to date on vendor activity, industry trends, market conditions, and our competitor's activities. + Partner with our suppliers to manage our parts inventory through production awareness. + Analyzing the business to determine shortfalls and developing action plans to improve performance. + Create an exceptional customer/client experience to drive loyalty and generate a positive outlook from the community. + Handle customer issues by resolving any issues in a timely, courteous, professional manner, and escalate those that you are not able to deal with directly. The Ideal L6 Operations Manager/Service Director Manager Will Have: + Minimum of 5+ years Managerial Operations experience in the automotive industry. + Heavy duty truck experience. + Upfitting, customization, and automotive mechanical experience. + DMS (Dealer Management System) experience, CDK preferred. + Fixed operations management experience. + Cost accounting and P&L management understanding. + Experience running and working with a JIT inventory. Required. + Business degree or Automotive/Diesel Trade School certification(s), a plus. + Understanding of FIN (Fleet Inventory Numbers) and FAN (Fleet Allocation Numbers) + A thorough understanding of the truck upfitting market and be familiar with industry regulations and compliance requirements. + Demonstrated communication and interpersonal skills. What We Offer: + A stable and growing work environment. + Compensation up to $175,000 annually, based on previous experience and background. + Medical, Dental, Vision, and Life Insurance options. + Short-term and Long-Term Disability, and AD&D available. + 401K. + PTO - two weeks accrued. + Paid holidays. + Discounts on products and services. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Pay Details:** $150,000.00 to $200,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance