La Mer Expert, Edgars Canal Walk, Western Cape - 173 hours - Full Time - Permanent
The Estee Lauder Companies
**La Mer Expert, Edgars Canal Walk, Western Cape - 173 hours - Full Time - Permanent**
**Brand:** La Mer
**Description**
**Must Have Skincare Experience!**
**Position Summary:**
* The Expert represents the image, products and culture of the company to the customer.
* Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties.
**Key Roles & Responsibilities:**
* Create opportunities to ensure sales targets are met
* Recruit new customers by collaborating with high-end Brands
* Drive new product Launches and promotional offers to ensure a 100% sell- through
* Plan and execute on counter events to achieve sales targets
* Provide welcoming, personal, professional service to all customers at all times.
* Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
* Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
* Suggest groups of appropriate products to meet and exceed customer’s needs
* Assist customers with product and services selection and information.
* Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
* Obtain customer data for CRM system or other client list as required.
* Continue to build Customer relationship by booking follow-up appointments
* Invite customers to on counter events to strengthen Brand loyalty
* Give great internal customer service and develop good working relationships with colleagues.
* Attend work as per counter plan
* Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
* Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
* Ensure personal hygiene levels are at high standard
* To familiarise yourself with company information, code of conduct and store information and rules
* Adhere to proper security procedures regarding handling of cash and assets
* Submit HR documentation as per HR deadlines
* Record your personal sales daily and accurately
* Record daily all customer information accurately and capture correct information on CRM
* Transfer your daily sales to the counter manager’s book
* Achieve the required IPT
* Conduct a minimum of 4 services per day
* Book a min of 75% of customers seen back for a follow-up appointment
* Book and recruit new customers for on and off counter Special Event
* To keep levels of product knowledge high by reviewing the product portfolio regularly
* Actively participate in La Mer training sessions and partnered store mandatory training sessions.
* All customer returns to be handled according to policy
* Ensure display is per merchandising guideline
* Maintain a clean and organized work area.
* Maintain tester units in proper schematic order
* Ensure discontinued stock and testers are removed
* Ensure all testers are clean and in good condition
* Ensure cleaning tools are stocked and in good condition
* Assist in tidiness of drawers and cupboards and all back areas
* Ensure counters, shelves and cupboards are kept clean and dust free at all time
* Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
* Inform management of any store maintenance
* Immediately report Health and Safety issues which might lead to accidents.
* Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
* Communicate low stock and out of stocks to the Counter Manager and AE
* Assist in the proper rotation of stock
* Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
* Ensure there is sufficient stock for all promotions and events
* Monitor and Control tools, testers and stock that are kept in stock rooms
* To complete required admin and submit within deadline to ensure accurate reporting
* Accurate CRM information to improve communication to customers
* Accurate stock counts to improve DI
* To submit Payroll admin accurate to ensure correct salary payment
* To be aware of Competitor activity
* To be aware of competitor performance to improve awareness to gain market share
* Analyse competitor events to ensure future improvements and successes of own events
* Improve business acumen
* Know and understand counter and personal goals
* Know counter ranking overall and within treatment category
* To understand business environment and to think strategically to formulate a plan to achieve goals
* As a La Mer Expert you are required to teach and empower customers
* Lead yourself to act as a role model to colleagues
* Leverage on your strength to be an example to others
* Strive for excellence in execution to ensure future development
**Qualifications**
**Requirements:**
* Grade 12
* Retail Cosmetics Experience
* Must have Skincare Background
* Must have Luxury Brands Experience
* Ability to work retail hours
**Job:** Retail - Store
**Primary Location:** Europe, Middle East, Africa-ZA-WC-Cape Town
**Job Type:** Standard
**Schedule:** Full-time
**Shift:** Variable
**Job Number:** 2412534
All applications will be considered in accordance to the terms of the Estee Lauder Companies – South Africa Employment Equity Plan. Preference will be given but not limited to candidates from previously disadvantaged backgrounds provided they meet the inherent requirements of the job.
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