**La Mer Expert, Edgars Fourways, Gauteng, 124 Hours, Part Time - Permanent** **Brand:** La Mer **Description** **Must Have Skincare Experience!** **Position Summary:** * The Expert represents the image, products and culture of the company to the customer. * Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties. **Key Roles & Responsibilities:** * Create opportunities to ensure sales targets are met * Recruit new customers by collaborating with high-end Brands * Drive new product Launches and promotional offers to ensure a 100% sell- through * Plan and execute on counter events to achieve sales targets * Provide welcoming, personal, professional service to all customers at all times. * Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish * Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards * Suggest groups of appropriate products to meet and exceed customer’s needs * Assist customers with product and services selection and information. * Strive to always surprise and delight customers by offering services and smart sampling to meet their needs * Obtain customer data for CRM system or other client list as required. * Continue to build Customer relationship by booking follow-up appointments * Invite customers to on counter events to strengthen Brand loyalty * Give great internal customer service and develop good working relationships with colleagues. * Attend work as per counter plan * Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines * Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day * Ensure personal hygiene levels are at high standard * To familiarise yourself with company information, code of conduct and store information and rules * Adhere to proper security procedures regarding handling of cash and assets * Submit HR documentation as per HR deadlines * Record your personal sales daily and accurately * Record daily all customer information accurately and capture correct information on CRM * Transfer your daily sales to the counter manager’s book * Achieve the required IPT * Conduct a minimum of 4 services per day * Book a min of 75% of customers seen back for a follow-up appointment * Book and recruit new customers for on and off counter Special Event * To keep levels of product knowledge high by reviewing the product portfolio regularly * Actively participate in La Mer training sessions and partnered store mandatory training sessions. * All customer returns to be handled according to policy * Ensure display is per merchandising guideline * Maintain a clean and organized work area. * Maintain tester units in proper schematic order * Ensure discontinued stock and testers are removed * Ensure all testers are clean and in good condition * Ensure cleaning tools are stocked and in good condition * Assist in tidiness of drawers and cupboards and all back areas * Ensure counters, shelves and cupboards are kept clean and dust free at all time * Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business. * Inform management of any store maintenance * Immediately report Health and Safety issues which might lead to accidents. * Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day. * Communicate low stock and out of stocks to the Counter Manager and AE * Assist in the proper rotation of stock * Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view) * Ensure there is sufficient stock for all promotions and events * Monitor and Control tools, testers and stock that are kept in stock rooms * To complete required admin and submit within deadline to ensure accurate reporting * Accurate CRM information to improve communication to customers * Accurate stock counts to improve DI * To submit Payroll admin accurate to ensure correct salary payment * To be aware of Competitor activity * To be aware of competitor performance to improve awareness to gain market share * Analyse competitor events to ensure future improvements and successes of own events * Improve business acumen * Know and understand counter and personal goals * Know counter ranking overall and within treatment category * To understand business environment and to think strategically to formulate a plan to achieve goals * As a La Mer Expert you are required to teach and empower customers * Lead yourself to act as a role model to colleagues * Leverage on your strength to be an example to others * Strive for excellence in execution to ensure future development **Qualifications** **Requirements:** * Grade 12 * Retail Cosmetics Experience * Must have Skincare Background * Must have Luxury Brands Experience * Ability to work retail hours **Job:** Retail - Store **Primary Location:** Europe, Middle East, Africa-ZA-GT-Johannesburg **Job Type:** Standard **Schedule:** Part-time **Shift:** Variable **Job Number:** 2412265 All applications will be considered in accordance to the terms of the Estee Lauder Companies – South Africa Employment Equity Plan. Preference will be given but not limited to candidates from previously disadvantaged backgrounds provided they meet the inherent requirements of the job.