As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 211 Bailey Rd, Rochester, New York, United States of America, 14586 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500289 Specimen Recvng-Clin Labs SMH Work Shift: UR - Day (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** The Lab Clinical Support Tech III serves as a lead technician in performing, coordinating, and trouble-shooting more advanced duties in the laboratory. Exercises advanced knowledge, judgment and problem-solving skills. Is able to perform essential functions of a Laboratory Clinical Support Tech II and meets the criteria for completing training in advanced assignments and/or successfully completes training for Lab Clinical Support III level assignments as designated by section. Serves as a primary resource to physicians, nurses, and other laboratory personnel regarding specimen handling and processing. JOB RESPONSIBILITIES: Uses advanced knowledge of specimen requirements and stability. Follows appropriate transport/shipping protocols to prepare specimens for transport to the designated laboratory for testing. Interprets physician's requests and uses the appropriate protocol for handling unique patient registrations and LIS log-ins. Uses advanced knowledge of the laboratory information system to perform functions such as; billing credits, test cancelations, result entries, report printing and printing of task and specimen tracking lists. Receives incoming telephone calls and triages calls to appropriate laboratory as necessary. Manages requests for faxed results and provides specimen requirements and stability information. Provides results to physician offices and health centers as necessary. Provides problem resolution for sample handling; missing information, split samples, sample retrievals, misdirected samples, and requests for additional samples. Independently follows up on all problems and discrepancies as needed with the Patient Accounts Office, Patient Registration, Medical Records and the laboratory Billing Office. Trains new and current staff on new procedures. Conducts remedial training as necessary Participates in quality monitors and initiatives. Performs internal quality checks to facilitate smooth and accurate operations. KNOWLEDGE & EXPERIENCE: Associate's degree in Laboratory Sciences and technical training closely related to this position required 1 year of laboratory experience preferred Or equivalent combination of education and experience Familiarity with medical terminology preferred **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.