As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 211 Bailey Rd, Rochester, New York, United States of America, 14586 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500239 Cytology Work Shift: Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Under the direction of the Cytology Supervisors, the Lab Clinical Support Tech III exercises advanced knowledge, judgment and problem-solving skills. Serves as primary resource for general administrative functions regarding specimens, reports, ancillary studies, clerical functions, and patient scheduling. Job Responsibilities: - Manages all incoming telephone calls and faxes. Addresses questions and issues, or triages them appropriately. - Triages special procedure requests, documenting patient history, location of procedure and requesting physician. Alerts appropriate cytotechnologist and pathologist. - Identifies and resolves problems with specimens and patient demographics. - Handles additional testing requests. - Assists with slide filing and retrieval. Qualifications: - Associate's degree or some college level course work in science or a related discipline and one year of experience; or an equivalent combination of education, experience or certification. - Excellent typing, telephone, and customer relation's skills. Customer service experience preferred. - Familiarity and knowledge of medical terminology preferred. Functional Requirements: - Ability to maintain a friendly and courteous professional manner at all times. - Ability to interact effectively and professionally with co-workers and customers. - Ability to prioritize and maintain focus while dealing with simultaneous requests and/or frequent interruptions. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.