Grand Rapids, Michigan, USA
23 days ago
Lab Customer Service Rep, 1st Shift, Part-time, .5FTE
Employment Type:Part timeShift:Day Shift

Description:.Highlights:
•\tDepending on the practice 7am – 7pm variable.
•\tComprehensive benefit packages available including medical, dental, vision, paid time off and 403B
•\tMercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore.
•\tWe serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Responsible for answering outpatient lab related questions from outpatient nurses, doctors, and patients, and for troubleshooting issues including ordering tests, investigating missing tests, correcting charges, and other testing logistics.
 Faxes laboratory results to the appropriate parties in a timely manner.
 Contacts facilities including doctor's offices and nursing homes to reconcile specimens sent to the laboratory that lack essential information for processing or are unacceptable for testing.
 Provides guidance to outpatient phlebotomy staff and nurses at physician offices on 1) the proper method of collecting various outpatient specimens (blood, stool, urine, swabs, etc., and 2) ordering complex laboratory tests.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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