Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.Teaches students, clinical staff, new employees and others as assigned by Manager. Monitors competency assessment completion.
SERVICE ESSENTIAL FUNCTIONS
Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks.Analyzes and responds to client complaints, unusual incident reports and Risk Management inquires.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Reviews all laboratory quality occurrence data; provides reports and graphical data to department management, clients and customers. Prepares quality reports to include specific monitors as defined by the Manager/Director.Manages laboratory proficiency testing program and tracks exceptions. Performs ordering, distributing proficiency testing samples to sections, routing results for review, monitoring results and initiating corrective action.Coordinates activities associated with point-of-care (POC) testing program throughout the hospital to include evaluation of equipment, policy development and implementation/monitoring of quality control.Prepares, implements, and initiates review of laboratory policy and procedures, performing literature searches as needed to promote compliance with regulatory agency requirements. Monitors Laboratory Services policies and procedures for review and sign-off of all policies.Coordinates activities associated with the preparation for laboratory and hospital surveys for everyday readiness. Facilitates follow-up for any deficiencies cited.Prepares presentations for committee meetings and educational programs. Facilitates discussions with staff and leaders in developing strategy and action plans for programs/projects.Coordinates the validation plan before the implementation of new testing and instrumentation.Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness.
FINANCE ESSENTIAL FUNCTIONS
Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.Uses resources efficiently; does not waste supplies.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSGenerates and communicates new ideas and suggestions that will improve quality or service.Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor degree in related field
WORK EXPERIENCE
Minimum of 4 years' experience in a clinical laboratory as a Medical Laboratory Scientist/Medical Technologist License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
Must have one of the following required certifications: • Preferred Requirement - Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP) • Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA) • Certified as a Medical Technologist by American Medical Technologists (AMT) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviewsKnowledge of the functional discipline to be coordinatedKnowledge of departmental processes and proceduresSkill in planning, organizing and delegating functional activitiesSkill in coaching and developing the functional skills of othersExhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workersAdapts to multiple ongoing priorities including organizing heavy work flow with minimal supervisionStrong attention to detail and ability to achieve and maintain accuracyDemonstrates independent judgment and discretion to recognize problems, identify causes and take corrective actionPossesses basic computer knowledge; operates multiple computer systems to include, Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documentsDemonstrates the ability to work independently with little or no direct supervisionSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional NoOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call*
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area May require travel outside Houston Metropolitan area Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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