Sign On Bonus Available! GENERAL SUMMARY: Functions with a high degree of independence to perform specimen collection, accessioning, and preparation for transport as a primary function. Helps to identify and meet the needs of laboratory customers. Corresponds within the office and by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis. May transport samples and must be available to cover on short notice. PRINCIPLE DUTIES AND RESPONSIBILITIES: 1. Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems 2. Demonstrates strong customer service focus by serving as a role model to laboratory staffing the areas of communication, teamwork, ownership, reliability, and sensitivity 3. Performs blood sample collection or phlebotomy as a primary job duty. Must demonstrated competency, productivity,and compassion on a sustained basis with all patients presenting for service. Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision 4. Understands and uses service recovery concepts and tools 5. Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting EDUCATION/EXPERIENCE REQUIRED: 1. High school graduate or equivalent required 2. Minimum of six months phlebotomy experience with demonstrated competency in specimen collection from patients of all ages is required 3. Must possess and maintain a valid Michigan motor vehicle license and reliable transportation with insurance, for rotation across sites and sample transport CERTIFICATIONS/LICENSURES REQUIRED: Must possess and maintain a valid Michigan motor vehicle license Additional Information + Organization: Henry Ford Hospital - Detroit Main Campus + Department: Laboratory Outreach + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.