GENERAL SUMMARY:
Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to
provide information and resolve problems related to test requests, submission requirements, and
result status. Uses information systems to gather data and track client encounters. Depending on
site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate
competency, reliability, productivity, and compassion on a sustained basis.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Interacts with laboratory customers as a resource for test requests, submission and specimen
requirements, supplies, results, and use of the Laboratory Information Systems.
2. Demonstrates strong customer service focus by serving as a role model to laboratory staff in
the areas of communication, teamwork, ownership, reliability, and sensitivity.
3. Understands and uses service recovery concepts and tools.
4. If applicable to the location, performs all Laboratory Assistant duties including specimen
collection, with an acceptable level of competency.
5. Coordinates expedited handling of routine and special test requests, including specimen
processing, transportation, and reporting.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1. High school graduate
2. Requires two to three years of clinical laboratory experience with a working knowledge of
specimen collection, handling, preparation, and work flow.