The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The Network Laboratory Technical Specialist, Quality Management Systems is responsible for leading and coordinating of quality systems within laboratory services throughout Bassett Healthcare Network. The QMS Technical Specialist is responsible for meeting laboratory regulations (NYSDOH, The Joint Commission, and American Association of Blood Banks) as they relate to quality as well as organizational performance improvement and service excellence. Completes validation /correlation studies, identifies problems, takes appropriate action, documents performance and prepares departmental reports. Provides leadership for activities necessary to ensure communication, training, competency assessment and ongoing compliance monitoring with requirements under the laboratory’s quality management system. Reports directly to the Network Director, Laboratory. Designs, implements, coordinates, follows up and modifies as necessary the Laboratory Quality Management System for all permitted laboratories under Bassett Healthcare Network. Assures regulations (NYSDOH and TJC) are met for Bassett Healthcare laboratory sites Assures completion of QMS laboratory reports for each laboratory within Bassett Healthcare Network Coordinates and completes The Joint Commission related work/written communication to The Joint Commission meeting deadlines as well as prepares educational materials for staff Identifies problems, investigates and implements changes to improve services Stays current with NYSDOH, The Joint Commission, AABB and CLIA standards Completes quality reviews, and working collaboratively with individual lab supervisors/ managers, assists with and coordinates resolutions to Quality Resources Management issues, including QC failures, PT corrective action, and survey deficiencies Designs, implements, coordinates, follows up and modifies as necessary the PI, Service Excellence monitors ensuring quality work is maintained, customer service are met for Bassett Healthcare Network laboratory sites Performs detailed technical work related to incident reports, data collection and data entry on PI and Service Excellence monitors Coordinates the annual choice of appropriate PI and Service Excellence monitors for the department based with the input of the Laboratory Network lab supervisors/managers and directors by February of each year Collects, coordinates, assures follow up and maintains data including departmental incident variance reports within 7 days of receipt Presents and displays the departmental monitors to the lab staff Makes a recommendation based on knowledge of current institutional PI and industry best practices for target areas to monitor and acceptable thresholds or benchmarks Interacts effectively and cooperatively with all members of the health care team Represents the laboratory network at institutional quality and performance improvement meetings as assigned, assuring laboratory regulatory interests are presented, and to assure compliance Exercises independent judgment within the scope of responsibilities and absence of direct authority Manages conflict within the department through resolution attempts, consideration of other’s views, and open communication Effectively communicates (in written or verbal format) to physicians, staff and administration regarding hospital Core Measures performance Sets an example in work performance and team building, concern for patients and co-workers by maintaining a positive interpersonal approach and demeanor Willingly accepts and completes special assignments or other duties within scope of license, as required What we need from you Education: Qualified as a Clinical Laboratory Technician in accordance with New York State Department of Health Regulations, required Experience: 6 years experience as a Generalist MLS/CLT, required 4 years experience as a Generalist MLS/CLT Supervisor, required 4 years experience with laboratory regulatory agencies (CAP, TJC, NYS, AABB, etc.), preferred License/ Certification: Licensure by NYS SED as a Clinical Laboratory Technologist Skills: Accuracy Adaptability Attention to Detail Computer Skills Communication Creative Thinking Critical Thinking Data Management Gathering/Extracting Information Leadership Time Management Physical Requirements: Light Work - Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work. Occasional crouching, grasping, lifting, pulling, pushing, reaching, standing, stooping, walking Frequent typing/clerical/dexterity, hearing, repetitive motion, seeing/monitor/computer use, talking, visual acuity (color, depth, perception) Hazards: Frequent bodily fluids/bloodborne exposure, chemical Travel: Occasional Travel - the job may require travel from time- to-time, but not on a regular basis Total Rewards Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick time Medical, dental and vision insurance Life insurance and disability protection Retirement benefits including an employer match And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $39.01/Hr. Pay Range Maximum: USD $58.51/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.