Responsible for collaborating in the development and implementation of strategies to enhance Kaiser Permanente membership amongst union-represented employee populations. Serves as a liaison between labor unions and Kaiser Permanente. Evaluates and shares feedback and general needs related to health care coverage for represented populations. Collaborates with Sales and Account Management leadership, Office of Labor Management Partnership (LMP), Kaiser Permanente’s LMP unions, individual Account Managers and cross-functional Kaiser Permanente teams to develop and execute account management strategies and tactics from a labor perspective to achieve business line goals.
Essential Responsibilities:
·Works with account teams to prioritize and develop plans and strategies as they apply to union representation in those accounts.
·Establish and maintain relationships with union leaders in the geographic area to understand the needs and interests of unions at a regional and local level and facilitates communication between unions and Kaiser Permanente.
·Provides guidance to account teams on information and communication to union leaders and represented populations regarding health care.
·Stays current on the labor environment, industry and competitor trends, and applies knowledge of marketplace to account planning processes.
·Coordinates and maintains positive relationships with key decision makers and stakeholders in the labor community.
·Collaborates across Kaiser Permanente business lines to develop effective strategies that increase membership and communicates these best practices.
·Articulates the view and perspective of our union influencers/customers on committees and work groups, makes presentations to internal audiences about labor trends, and represents KP externally, including working with labor, community groups or industry organizations.
·Ensures that account data regarding union representation is current, accurate and complete on internal computer systems.
Minimum Qualifications:Experience
· Minimum six (6) years of experience working directly with union leaders and members to provide consultation and/or influence.
Education
· Bachelors degree OR four (4) years of experience in a directly related field.
· High School Diploma or General Education Development (GED) required.
License, Certification, Registration
· N/A
Additional Requirements:
· Understanding of union structures and decision-making process, public sector environment and other trends (economic, collective bargaining, labor movement, etc.) that may impact policy and environment regarding labor’s position on health care and employee plans.
· Strong computer, research and analytic skills, including experience creating public presentations using Microsoft Office programs, required.
· Excellent verbal and written communication skills required.
· Strong interpersonal, presentation, and persuasion skills required.
· Expertise in handling difficult client issues related to health plan services, policies and procedures.
· Effective project management skills.
· Ability to work with cross-functional internal teams to move common goals and strategies forward.
· Exercises considerable latitude in determining objectives and approaches to assignment.
Preferred Qualifications:
· Three (3) years of experience with employee health benefits to include collective bargaining, advocacy or implementation of employee benefits.
· Three (3) years working for a union that represents public sector employees.
· Knowledge of underwriting processes, healthcare products, and contracts.