Onsite:
This role is categorized as on-site. This means the successful candidate is expected to report to Clawson, MI on a full-time basis.
Relocation:
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
The Role:
The Customer Care and Aftersales (CCA) Global Labor Time department is seeking a Program Foreman to become part of the team. This position is responsible for vehicle validation and time studies for published mechanical service procedures. It involves working closely with the Mechanical Service Information Development and Validation/Labor Time Technicians to ensure all service procedures are valid, optimized, and time studied. The position will also require individuals to create timing and analyze incidents per thousand vehicles to prioritize Technician workload.
What You’ll Do:
Assist with vehicle forecasting/ordering/scheduling
Prioritize and work with peers to schedule technician workload
Initiate change requests for service procedures and labor times
Take ownership of vehicle program launch timing and quality of labor time guide
Escalating concerns and optimizations within service procedures
Create and document feedback to Mechanical Service Information Team
Lead program check-in meetings and program deliverable timing
Single point of contact for labor time related issues (Problem Tracking and Resolution)
Additional Job DescriptionYour Skills & Abilities (Required Qualifications):
Strong automotive technical knowledge (e.g., ASE certification, dealership technician experience, automotive technology certificate, ASEP Program graduate)
Two-year associate degree in automotive field or combination of equivalent training and relevant automotive experience
Minimum of 1- 3 years of proven experience
Strong understanding of Microsoft Office Products
Great Teammate, with excellent organization and interpersonal skills
High Initiative
Ability to analyze data. (See trends, use for decision making)
Strong organizational skills
High level of interpersonal and communication skills
Ability to work collaboratively or independently in a production-based environment with alignment to delivery schedule timing
What Will Give You A Competitive Edge (Preferred Qualifications):
Automotive ASE/State Certifications
Data Analytic Experience (e.g. Failure rates)
Project Management Experience
Knowledge using CAD visualization techniques
Experience with Service Information Development or Service Integration
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Why Join UsWe aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits OverviewThe goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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