Job Title: Laboratory Assistant
Job Description

Under the direction of department leadership, the Laboratory Assistant performs clerical and technical lab duties in a timely and accurate manner, exceeding customer expectations. This role involves executing daily scheduled tasks, taking initiative within the scope of the role, and striving to improve work processes based on laboratory and client needs. The Laboratory Assistant aligns with the organization's mission, vision, and values, as well as department goals and objectives. This position requires a high degree of understanding of the importance of daily tasks and their impact on patients and providers.

ResponsibilitiesUnderstand and comply with all applicable regulatory and compliance requirements.Support leadership during audits, as needed.Ship, receive, and track packages and specimens while maintaining sample integrity.Receive, classify, and process specimens accurately and expediently.Inspect specimens and paperwork for accuracy and acceptability.Maintain sample identity and ensure proper handling and storage at appropriate temperatures.Perform accurate data entry using appropriate systems.Proofread work for content, spelling, accuracy, and document format.Prepare samples for laboratory testing, as needed.Perform reagent preparation, as needed.Operate, troubleshoot, and perform routine maintenance and calibration on equipment.Identify and document sample issues or discrepancies and work with clients to resolve them.Answer telephone calls and respond to emails with professionalism and courtesy.Research and resolve issues promptly, following up with customers as needed.Provide exemplary customer service through written and verbal communication.Maintain organization of departmental records, as needed.Support the maintenance of reagent and supply inventory.Work weekend and holiday rotations as scheduled.Train others on job tasks, as assigned.Maintain competencies and continuing education credits, performing duties in accordance with laboratory policy.Comply with all standard operating policies and procedures.Essential SkillsHigh School diploma with 6+ months of work experience (production or healthcare experience) ORAssociate's degree in life science/science adjacent with retail/serving/fast-paced experience ORBachelor's degree in a science adjacent field.Laboratory experience in sample prep, specimen processing, and sample handling.Additional Skills & QualificationsPhlebotomy certification or experience in phlebotomy, specimen collection, and labeling.Experience in accessioning, packaging, and sample handling.Customer service skills.Work Environment

The position follows a normal shift schedule from Monday-Thursday (8pm-6:30am) with rotating holidays. The training shift is Wednesday-Saturday (6am-4:30pm). The laboratory is divided into three areas: a reference lab, HLA (DNA testing), and testing labs. This role is in the testing lab, which services multiple locations including Indiana Blood Center and Versiti. The dress code requires scrubs or business casual attire with long pants and comfortable, clean, closed-toe shoes. Equipment used includes centrifuges, freezers, refrigerators, pH meters, and microscopes. Overtime is not likely but additional hours may be available if desired.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.