Overview Plans, directs and coordinates technical activities of laboratory staff in addition to performing clinical or anatomic laboratory duties. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects as assigned. Responsibilities Essential Duties and Responsibilities Provides day to day supervision of technical area along with coordination of workflow to ensure excellent quality of service to all customers and prompt and appropriate handling of all issues. Provides leadership to direct reports; promotes a teamwork environment, identifies interpersonal issues and assists with conflict resolution; provides professional development opportunities, coaching and mentoring. Manage scheduling, payroll, orientation, competency assessment, performance appraisals, corrective action and performance improvement plans. Coordinates communication with medical director and lab leadership. Monitors operational budget, continually evaluates systems to ensure cost effectiveness and reduction of operational expenses. Reviewing monthly to ensure FTE and supply expense matches volumes. Contributes to the development of capital, expense and revenue budgets. Utilize the Information System to receive patients, order and collect samples, result tests, answer questions from nurses and physicians, document quality control activities and produce reports required to perform job tasks. Confirms accuracy of patient sample identification prior to performing analyses; evaluates specimen quality and identifies when unacceptable. Documents information concerning quality of specimen, impact of sub-optimal specimens on test values. Initiates recollection procedure as indicated. Perform waived, moderate and high complexity lab tests as defined by CLIA in the lab specialties of hematology, urinalysis, chemistry and blood bank or microbiology by automated and manual methods according to defined policies and procedures. Analyze test results prior to release of information to chart for validity and accuracy. Recognizes subtle yet significant problems which occur with testing methodologies. Troubleshoots suspect test results using technical knowledge and experience. Implements corrective action when inaccurate, inappropriate findings/results/reports are identified. Performs high complexity tests such as bone marrow, sperm morphology, etc. Assure that designated turnaround times for results are met and that critical results are appropriately reported and documented. Perform quality control and proficiency testing procedures as defined by policy. Interpret and troubleshoot quality control results to ensure accurate and precise test results. Perform preventative maintenance, advanced troubleshooting and calibration of laboratory instrumentation. Performs method and instrument evaluation and implementation. Investigates/resolves technical issues and responds to customers Participates on interdepartmental committees or teams. Teaches students and trains new partners. Develops effective quality control programs. Reviews quality control results, submits data to peer review organization and makes necessary adjustments for all lab specialties performed at assigned laboratory. Assures enrollment in appropriate proficiency testing programs, administrates proficiency testing program according to regulatory standards and assures acceptable performance for all lab specialties performed at assigned laboratory. Develops effective policies, procedures and performance standards for all lab specialties performed at assigned laboratory. Develops effective orientation protocols checklists and training protocols for partners for all lab specialties performed at assigned laboratory. Assures initial and annual tech competency checklists are completed for all lab specialties performed at assigned laboratory. Evaluates new methods, procedures and equipment for all lab specialties performed at assigned laboratory. Assures compliance with regulatory standards and represents lab during accreditation surveys for all lab specialties performed at assigned laboratory. Serves as a technical resource to medical staff, system laboratories and other departments for all lab specialties performed at assigned laboratory. Maintains appropriate supply level of inventory to assure smooth operation of laboratory. Investigates and resolves customer concerns; responds to customers in a timely manner. Completes partner performance evaluations. Select and interview partners with manager. Assures appropriate billing of all miscellaneous laboratory tests. Keeps current with developing technology and changes in the laboratory industry. Maintain competency in current procedures and gain competency for new methods implemented. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience Bachelor of Science degree in Medical Technology or a laboratory science. Minimum 5 years clinical laboratory experience. Must be qualified to perform high complexity testing according to CLIA 493.1489 Standard; Testing personnel qualifications. Certification and Licensure MT, CLS, Generalist Certification or Specialty Certification BB, C, H, M, HTL or CT required. Skills and Abilities N/A Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Level of Supervision Some independent judgment is required, but alternatives are limited by standard practices or procedures. Supervises Directly supervises the laboratory staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work