Req #: 239446 Department: HOUSING & FOOD SERVICES Posting Date: 10/03/2024 Closing Info: Closes On 10/10/2024 Salary: $4,320 - $5,809 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908\_a11y.pdf) **LANDER DESK OCCUPANCY SUPERVISOR** As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. Housing & Food Services (HFS) supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and excellent service. In Housing & Food Services, our DEI statement reads: HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning. **POSITION PURPOSE** Provide oversight of desk operations, including the supervision of student employees, at a regional desk that serves students living in the associated residential communities. **DUTIES AND RESPONSIBILITIES** Key Management and Occupancy Operations Leadership: + Maintain appropriate files and records, including floor charts, key records, check-ins, check-outs,room and hall changes, no-shows and vacates. + Coordinate room change processes including data management, offer coordination, administrativefunctions and policy advisement. + Compose and send out communications to residents, community managers, and other HFS unitsabout room changes, billing and occupancy information. + Submit and track work orders for rekeys, key replacements and building maintenance. + Submit charges in HMS for improper checkouts, rekeys, lost BACs and room change fees. + Coordinate desk functions with other units in HFS + Manage key inventory and building access to ensure building security and resident safetyDesk Operations Leadership: + Provide customer service to customers, residents and guests in residence halls. + Respond to inquiries regarding departmental procedures, policies, services, events and activities. + Prepare and maintain reports, forms and communications necessary for effective desk operations. + Plan, document and provide group and individual staff training. + Provide ongoing training to ensure that staff are updated on new and revised policies andprocedures that impact desk operations. + Monitor HFS systems, such as SharePoint, for content that relates/refers to Desk Services.Occupancy Supervisor: + Participate on unit, Department and campus committees and teams as assigned, including processimprovement initiatives and capital projects. + Provide coverage for other residence hall desks and areas of responsibility as needed. + Perform other duties as requested.Supervisory Responsibilities: + Direct supervision of up to 15-25 student employees. + Interview and recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct performance evaluations for student staff, recommend disciplinary action as needed. + Provide guidance to student employees on requirements and/or opportunities for learning and development.Emergency Management: + Ensuring that desk areas have proper PPE and update staff with procedures regarding safety. + Maintain and update all resource materials associated with emergency preparedness plans. + Anticipate staffing needs and coverage during inclement weather or other emergency situations. **MINIMUM REQUIREMENTS** + Requires High School/GED AND five years of student services office or administrative support experience to include one year of experience as a full-time lead or supervisor OR an equivalent combination of education and experience. **DESIRED QUALIFICATIONS** + Direct experience working with residence hall desks and conferences. + Experience interpreting and communicating complex policies, procedures and agreements. + One year of experience working in an environment covered by Federal Education Rights and Privacy Act (FERPA). + Two years of experience working in a fast-paced customer service environment. + Demonstrated ability to work alone and as an effective team member. + Demonstrated experience using excellent oral and written communication skills with a diverse college/student population. + Proficiency with PC’s including Microsoft Office Word, Excel and Outlook, databases and the Internet. **CONDITITONS OF EMPLOYMENT** + A satisfactory outcome from criminal background verification is required prior to hire. + Membership in Service Employees International Union (SEIU) + Ability to work nights and weekends on occasion. **Physical Requirements** Ability to lift 40 pounds. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.