**Large Order Merchant Strategy & Operations Contractor** Location: Remote USA Contract Duration: 5 months Contract Type: W2 through Staffing Supplier This role is pivotal in achieving our client’s quality targets for Merchant Experience (Mx) and ensuring operational excellence. This will help execute three critical workstreams: Menu Audits and Improvements, Inflation Management, and Metadata Collection. **Contractor Responsibilities** 1. **Merchant onboarding and post-sale quality support- Objective:** To minimize catering selection churn and ensure a great merchant experience. To execute on specific quality initiatives. Key Responsibilities: ? Respond to catering pilot email questions ? Perform weekly checks and send emails related to large order merchant quality program (scoreboards, warnings, etc) 2. **Menu Audits / Improvements- Objective:** To audit and update the menus of all Merchants participating in the Large Order Program, ensuring they meet minimum quality standards for customer convenience. Key Responsibilities: ? Conduct comprehensive audits of Merchant menus to identify missing or incomplete information. ? Update menus to include critical details such as: ? Serving sizes. ? Allergen information. ? Detailed item descriptions. ? Collaborate with Merchants to confirm and validate menu updates. Large Order Merchant Program ? Ensure menu quality aligns with established standards to improve the customer ordering experience. 3. **Mx Metadata Collection for Product Needs- Objective:** To gather comprehensive metadata for all Merchants live on the Large Order Program, enabling better filtering and search functionality for an improved Cx ordering experience Key Responsibilities: ? Collect and organize metadata for Merchants, including but not limited to: ? Cuisine type. ? Dietary accommodations. ? Price points. ? Serving sizes. ? Food categories (e.g., full meals, finger foods, breakfast). ? Work closely with Merchant teams to ensure accuracy and completeness of data. ? Provide structured data to inform product improvements and enhance customer experience. 4. **Inflation Management- Objective:** To assess and address price inflation among Merchants in the Large Order Program, ensuring Mx pricing is competitive and aligns with market expectations. Key Responsibilities: ? Analyze current menu prices for Merchants in the Large Order Program. ? Compare Merchant prices with external benchmarks, such as: ? EzCater menus. ? Self-catering menus (if available). ? Identify discrepancies and inflated prices. _A reasonable estimate of the compensation range for this position is $37 – $40/hr. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters._ As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find what’s next with Kelly ® . As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.