Job Summary: THE ROLE The Event Store Manager is responsible for modeling superior customer service and leading the designated store/merchandise tent through high energy and consistent behavior. The Event Store Manager will understand the dynamics of event merchandise sales and thrive in a fast paced, high volume environment all while maintaining positive team morale. RESPONSIBILITIES + Supervise, train, and support retail teammates on effective/efficient merchandise selling practices and customer service best practices. + Manages and monitors team member breaks/lunches in accordance with local labor laws + Hold team huddle at the start of each shift to communicate daily briefing notes with staff + Ensure merchandise locations always remain clean and presentable and displays meet or exceed expectations. + Complete throughout count in/out of all event merchandise with a designated retail team. + Follows planogram templates for merchandising and display of product for effective sell through. + Notifies leadership of staffing needs and managers team member time keeping to ensure optimization of budget + Address and resolve problematic customer issues + Role models established customer experience practices with internal and external customers + Supports and embodies a positive store culture through honesty, integrity, and respect + Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards + Accurately processes and prepares merchandise for the sales floor following company procedures and standards + Initiates and participates in store recovery as needed throughout the day + Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store + Provides ongoing recognition and constructive feedback + Adheres to all labor laws, policies, and procedures + Supports and participates in store shrink reduction goals and programs + Participates in safety awareness and maintenance of a risk-free environment + Performs duties as assigned QUALIFICATIONS + 3+ years’ experience in retail management or event merchandise sales + Proven ability to abide by staff training manuals + Sterling reputation for excellence in the required role with at least five top notch references + Proficiency in spreadsheets + Must be motivated with an “Everything is possible” attitude. + Must be an active problem solver, instilled with a sense of urgency for projects large and small WORK ENVIRONMENT + Able to work a flexible schedule to support business needs + Possesses strong organizational skills with attention to detail + Capable of balancing multiple tasks at one time + Able to respond appropriately to changes in direction or unexpected situations + Possesses strong communication skills + Capable of lifting heavy objects with or without reasonable accommodation + Works effectively with peers and supervisors to accomplish tasks + Must be able to tolerate loud noise levels & busy environments + May work in drastic temperature climates + Must be willing to work during evening and weekend hours, as required, to meet deadlines + Remaining upright on the feet, particularly for sustained periods of time + Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting + Visual Acuity – Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa. Hiring Salary Range: $20.00 - 25.00 USD Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions. EQUAL EMPLOYMENT OPPORTUNITYInsomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.