Purpose:
• Use information on the installed base of equipment to significantly increase the prospecting and sale of Service Contracts
• Monitor current business KPIs, implement visual management tools and SMART action plans, to ensure the execution and trend of the strategies adopted for growth
• Increase attachment to Service Contracts and Warranty Extension for new equipment
• Implement a sales approach focused on selling value of Services, being able to maximize the benefits of Contracts and Extended Warranty for customers.
• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends
• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.
• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate Contract details, and manage the administrative sales process.
• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.
• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics
• Monitor discount levels and manage concessions to ensure the profitability goal of the business
Responsibilities:
• The Service Sales Manager Latin America will be responsible for accelerating the growth of the PerkinElmer Services portfolio, especially leveraging Preventive & Corrective Maintenance Contracts, Warranty Extension and Contract Renewal. Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer experience, ensuring expected response to specific customer needs and issues are key success factors for this role.
Basic Qualifications:
• Bachelor’s degree in Engineering or Sciences disciplines
• Proven solid experience in Sales, highly preferred more than 5 year in customer facing roles
• Be proactive, collaborative and pursuit high performance targets
• Fluent in Spanish and Portuguese, Advanced in English
• Liaise cross functionally with leaders within the organization
• Available to travel 30-50% of timing
• MBA will be a plus