JOB SUMMARY

Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

ESSENTIAL DUTIES & RESPONSIBILITIES

Establishes and maintains the good will of players, based on personal knowledge of the individual. Represents The Row at special events. Greets and hosts players. Assists in developing invitation lists for special events and in planning the events. Coordinates activities on a regular basis with other team members. Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc. Develops incremental trips for players. Keeps informed of competitive promotional methods. Provides complimentary for players in accordance with guidelines. Conveys terms of programs and explains qualifications to prospective gaming customers.

KNOWLEDGE, SKILLS & ABILITIES

Minimum 2-year Associate’s college degree; Bachelor’s Degree or comparable experience preferred Minimum of 5 years in gaming, marketing or public relations Customer service and telemarketing experience required Literacy and fluency in Spanish and English – Must be bi-lingual Enjoys being with people and has the ability to make each guest feel special Excellent verbal communication skills Ability to be creative and innovative in guest satisfaction Ability to solve guests’ problems to their satisfaction while protecting Harrah’s interests Must possess strong relationship building skills and demonstrate the ability to influence at all levels Must be able to work flexible hours.  Must be able to maintain composure and excellent guest relations under all circumstances.  Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures

PHYSICAL DEMANDS & WORK ENVIRONMENT

Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to move in and around on the casino floor quickly. Must be able to respond calmly and handle many customer demands in a fast-paced environment. Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment.  Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Ability to grasp, finger dexterity, use repetitive hand motion

 

The above statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. 

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.