POSITION SUMMARY: The Service Manager develop plans and budgets for all resources within the Applications group (lawn, tree, weed), including procurement, labor, equipment, and materials. Through team, ensures maximum use and completion of work within budget and safety guidelines, while maintaining quality standards. Promote the growth and development of field staff and assist them in carrying out their responsibilities as needed. Responsible for hiring and training team, ensuring appropriate staffing for the projected workload. Plan, supervise, and monitor applications processes, and identify required training through field audits. Ensure staff is always properly licensed. Work to maintain and improve staff morale and address personnel issues promptly and fairly in accordance with established policies. Work with other departments within the branch and at the Corporate Office to achieve business goals. 

 

RESPONSIBILITIES

Employment/Human Resources: 

Responsible for all aspects of department staffing, including interviewing and selecting new employees, evaluations, recommending pay increases, and terminations   Ensure team is properly trained, certified, and licensed to perform their assigned job functions Conduct site inspections and provide ongoing training as needed

Compliance: 

Respond to customer complaints  Order equipment and supplies  Meet contract specifications  Maintain Landscape Contractors License  Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop field offices and customer work sites.  Stay aware of Best Practices. Develop and recommend improved work methods and standards. 

Financial: 

Develop a yearly department budget and work with branch manager to monitor wages, revenue %, capital budget, etc.  Develop and implement strategy for growing business and developing department assets  Evaluate current contracts and oversee changes to scope and price to improve profitability 

Technical: 

Work in the field as needed including applications work  Provide technical assistance when needed  Manage snow removal and décor functions when needed Must be able to obtain Applicator’s license within 30 days of hire and maintain license

Administrative: 

Oversee payroll  Ensure all field reporting and records are completed accurately and in a timely matter

 

QUALIFICATIONS:

High school diploma or equivalent 3 – 5 years of experience as a supervisor or manager in landscaping industry.   Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and deadline oriented.  Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals, and effectively train and ensure direct reports are able to comply with above. Ability to interact effectively with customers, vendors and employees at all levels of the organization.  Valid driver's license and safe driving record 

 

WE OFFER:

Competitive pay and comprehensive benefits package Competitive pay - Life is expensive! We believe in paying well Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within! Do you want to work with your friend? We offer a referral bonus! Affordable health care packages that include medical, dental, vision and life insurance 401K, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked, up to 40 hours per week – up to a maximum of 1 week of vacation in your first year) Fun team celebrations year-round! Ability to earn a flexible schedule based on performance!

 

--Senske is an equal opportunity employer