LCM Representative II - Charleston/Logan, WV Area Date: Nov 21, 2024 Location: Pineville, WV, US, 24874 Req ID: 31764 Onsite or Remote: Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton. A. MAJOR RESPONSIBILITIES (Key End Results) 1. Contract administration and monitoring 2. Drive increased machine performance and reduce machine downtime 3. Improve preventative maintenance programs at mine level 4. Provide customer with guidance and direction in operation, maintenance, and repair of equipment 5. Conduct Quarterly meetings with customer and Joy personnel to monitor machine performance and recommend necessary process or product improvements 6. Develop machine rebuild specification and periodically monitor as it takes place in Joy COE 7. Assist mine personnel evaluate failure that occur on the machine and recommend corrective action. 8. Initiate and drive strategies that result in lowest cost per ton of material produced. B. NATURE OF POSITION 1. Collect, manage, and evaluate Key Performance Indicators for improvement opportunities. 2. Recommend and offer suggestions to most effectively utilize and safely operate the equipment. 3. Advise the mine on proper maintenance procedures and development of preventative maintenance schedules. 4. Leads regular continuous improvement meetings 5. Assist mine personnel to evaluate electrical, hydraulic and mechanical failure and recommend corrective action. 6. Insure that the mine maintains an appropriate stock of OE and repaired replacement parts. 7. Schedule and oversee complete machine rebuilds covered under the contract. ADDITIONALLY: A. List the confidential information you deal with: Contract cost per ton information, customer machine availability figures, and customer reject/tonnage rates. BWS costs and other proprietary Joy information. B. List any office or related machinery you operate and approximate amount of time spent on operation. Proficient use of personal computer, Microsoft Office Suite, and SAP basics, MicroSoft Project C. Note any physical, disagreeable working conditions encountered in performing your job. 40%-50% of time spent underground evaluating equipment performance and providing technical and other support. C. BACKGROUND 1. 3-5 years technical/maintenance experience with underground mining equipment 2. Associates degree in Engineering Technology, Business or a related discipline. Equivalent experience will be considered. 3. Proficient with personal computer, Microsoft Office Suite, and SAP basics D. PREDOMINANT TASKS 1. Complete regular machine inspections with customer 2. Determine and implement effective preventative maintenance schedules with mine personnel 3. Evaluate monthly parts and component usage, determine excessive use levels, suggest corrective actions 4. Collect and manage Key Performance Indicators 5. Complete regular inventory reviews to determine customer stocking requirements 6. Conduct on-the-job training for equipment maintenance and operation 7. Lead quarterly review teams 8. Evaluate down time occurrences for improvement opportunities 9. Complete machine commissioning requirements 10. Act as liaison between Joy and mine personnel 11. Observes equipment operation to ensure proper performance. Suggests necessary improvements. 12. Submit timely and comprehensive Field Service Reports related to machine performance and other activities 13. Reduces contract liability exposure 14. Initiates strategies that may be implemented by Joy or customer that will decrease cost per ton of material mined. 15. Maintain excellent relationships with key maintenance and operating staff at the mine location. Job Overview Key Job Responsibilities Qualifications/Requirements Additional Information Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Nearest Major Market:Charleston Nearest Secondary Market:West Virginia