Position Details Advertising/Posting Title LCOM IT Support Technician Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office.Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use. Minimum Qualifications (or equivalent combination of education and experience) Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required. Desirable Qualifications Ability to troubleshoot and support Mac computers desirable. Anticipated Pay Range $25 - $30/hour Other Information Special Conditions A probationary period may be required for current UVM employees, Bargaining unit position, Background Check required for this position, External candidates must complete a 4-month probationary period FLSA Non-Exempt Union Position Yes, UVMSU ($20 minimum hourly rate) Posting Details Position will be posted for a minimum of one week, after which it is subject to removal without notice. Job Open Date 02/11/2025 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No Position Information Position Title Info Tech Assist/Programmr Posting Number S5528PO Department COM Technology Services/55006 Position Number 00022138 Employee FTE 1.0 Employee Term 12 Supplemental Questions Required fields are indicated with an asterisk (*). + How did you hear about this employment opportunity? + Chronicle of Higher Education + HigherEdJobs + Inside Higher Ed + LinkedIn + Seven Days + UVM Employee (Please specify below) + UVM Employment Web Site + Vermont JobLink (Department of Labor) + Other (Please specify below) Documents Needed to Apply Required Documents + Resume + Cover Letter/Letter of Application Optional Documents