POSITION SUMMARY: Responsible for the overall direction of the assigned program/department(s). Exemplifies the 6 CARE Principles in Clinical and Supervisory responsibilities. Ensures that the program/department’s staff, policies and processes support and enhance the achievement of the organization’s mission, vision, and goals/objectives. ESSENTIAL FUNCTIONS: + Establishes the vision for all of our Clinical services in Residential / Crisis Unit across the organization and the flexibility to navigate the changing treatment environment. + Demonstrates knowledge of current research on evidence-based and promising practices, and instills this information in all aspects of the role. + Develops, implements, evaluates, and enforces policies, business rules, programs, standards, and management plans for the area(s) of responsibility and ensures that all are in compliance with accreditation, licensure, federal, state and local statutes and/or requirements. Is knowledgeable of and enforces all human resource and organization policies. + Provides input into the development of the annual budget for the program/department(s) Once approved by the Senior Director(s) and Board, Director implements and monitors the budget(s) throughout the fiscal year. Develops and implements Level 3 corrective action plans for the budgets as necessary. + Actively monitors productivity expectations of the programs, implements as necessary interventions to address productivity deficiencies and keeps Senior Director aware of productivity outcomes. + Involved in hiring direct reports. The Director would monitor and continuously evaluate their performance to ensure effective selection, orientation, clinical supervision and training of staff and volunteers. + Assures that each direct report has a valid and accurate job description. Reviews these job descriptions on at least a bi-annual basis for relevancy and appropriateness. + Oversees and evaluates staff performance by planning performance goals, coaching/counseling, and monitoring staff behaviors at all times. Regularly assesses the work and time required to accomplish assigned tasks and responsibilities of all direct reports and adheres to standards of best practice. + Manages employee relation issues in her/her area(s) of responsibility in collaboration with Senior Director(s). + Provides professional leadership to all direct reports. Supports staff by transmitting technical knowledge and skills; teaching work management, communication, and conflict management skills; and determining when staff need to acquire additional skills for performance improvement. + Fosters the CARE initiative set forth and provides ongoing support of CARE trainings/ concepts + Communicates the importance of and implements risk management efforts throughout assigned area(s) of responsibility in collaboration with the Senior Director(s). + Supports and enforces the organization’s safety and health policies by personally participating in required safety training programs, by ensuring that identified safety hazards in program/department work area are corrected in a timely manner, by responding promptly to staff safety concerns, and by reporting all accidents to the Human Resources Department. + This position could provide direct clinical care as needed. + On-call expectation (shared with other clinical leadership) + Will need to complete clinical assessments, to include referral/ admission work + Provide clinical supervision to direct reports and other clinicians as needed, including supervision for licensure + Facilitate group supervision with clinical staff + Ensures adequate shift coverage at all times in all programs + Supervises residential supervisors and ensures ongoing TCI implementation, monitor and respond to staff and client feedback, oversee day to day operations of the programs GENERAL EXPECTATIONS: + Ability to support and recognize the important role volunteers play. Employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement. + Participates in CQI training and staff education, and utilizes and implements process improvement techniques in the management of program/department operations. + Participates in community groups in an effort to increase personal awareness of community conditions and the persons served. + Ensures the confidentiality of all client information and release of information from area(s) of responsibility. Under the HIPAA Privacy regulations. + Collaborates with other directors to ensure effective performance and integration organization-wide. + Keeps abreast of laws and regulatory changes that affect behavioral healthcare systems through personal initiative, seminar training programs and peer contact. + Be committed to the mission, vision, and values of the organization. + Work collaboratively as a member of a team with various groups of staff, depending on the issue addressed. + Assure quality in work performed to facilitate the delivery of quality services. + Reports accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies supervisor of potential health and safety concerns immediately, participates in health and safety training as required, understands and follows all health and safety policies. + Follow Suicide Safer Care practices. + Performs all other duties as assigned ORGANIZATIONAL EXPECTATIONS: Customer Focus + Anticipates customer needs and is responsive to customer feedback by taking action to make things better. + Monitors and reviews Key Performance Indicators and outcomes. Takes appropriate actions to ensure standards are achieved. + Knows what customer satisfaction/outcome data to measure and how to use it to improve the delivery of quality services. + Works with, supports, collaborates with volunteers and interns, and promote opportunities for volunteer and intern engagement. + Treats others with courtesy and respect, projecting an approachable manner at all times. + Arrives to work and meetings on time; meets emerging needs of internal and external customers by remaining available as circumstances warrant. + Demonstrates and holds staff accountable to appropriate boundaries and standards of confidentiality. + Shares responsibility for customer outcomes by collaborating with other programs and departments. Leadership + Communicates the program/department’s role in supporting the mission, vision, and strategies of the company. + Maintains and promotes professional and ethical standards. + Ensures compliance with: legal requirements, COA, MaineCare, licensing standards, company policies and business rules. + Identifies and implements innovative strategies and leads change by creating the conditions for success. + Anticipates future consequences and trends, develops action plans to achieve goals, and monitors progress and results of plans to ensure that goals are achieved. Overcomes obstacles to complete projects successfully. + Participates in budget preparation and demonstrates proper/conservative utilization of resources. + Implements strategies to achieve financial standards and Key Performance Indicators supporting attainment of budget goals. Workforce Development Competency + Engages in strategies in order to achieve organizational retention goals. + Effectively participates in the recruitment, onboarding, and engagement of quality employees. + Uses diverse talents and experiences of the group to Amergisum advantage. + Readily shares appropriate information with others. + Demonstrates the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships professionally. + Understands what motivates individual employees; provides encouragement, and recognizes and celebrates accomplishments. + Maintains a collaborative and professional environment which allows for expressing concerns, soliciting ideas, suggestions, and opinions from others. + Helps staff to gain skills and knowledge required to succeed in their jobs and to further develop professionally. + Delegates responsibility and assigns tasks; makes expectations clear. + Monitors performance, provides consistent and timely feedback, and provides objective appraisals of staff strengths and needs. + Manages difficult conversations and situations in a balanced and respectful manner. + Identifies problems and works collaboratively to create solutions and remove barriers; provides the tools and information to ensure staff success in their work. + Champions change through confident communication that promotes understanding, embracing and operationalizing change. Quality Competency + Identifies, supports, and participates in continuous quality improvement activities by developing or participating in strategies to improve processes. + Assesses problems and evaluates options by considering available resources, implications, and consequences. + Uses the plan, do, check, act strategy to meet quality outcomes. + Approaches tasks with diligence, timeliness, and attention to detail. + Maintains alignment with team, supervisory, and management goals, objectives, and direction of the organization. + Identifies ways to be fiscally efficient while supporting quality service and mission attainment. + Enhances quality performance by participating in professional training and development opportunities. Safety Competency + Conducts timely and thorough accident investigations. Identifies root causes on the Injury Analysis and Prevention Report, identifies corrective actions. Implements corrective actions promptly, reviews injuries, near misses and injury analysis findings at staff meeting. + Ensures Employee Injury Reports are submitted to HR within 48 hours of incident and collaborates with HR ensuring return-to-work and light-duty job offers. + Conducts monthly/weekly safety inspection of work location. Takes immediate corrective actions and reports larger unsafe conditions to Facilities Maintenance promptly. + Includes safety as a standing agenda item at team meetings. Reviews safety outcomes provided by HR quarterly and address as appropriate. + Orients all staff with location-specific and/or community safety information. + When appropriate ensures staff receives an ergonomic assessment and follows recommendations, and collaborates with HR and Facilities Maintenance to meet required equipment needs. 5 Basic Principles + Focus on the situation, issue or behavior, not on the person. + Maintain the self-confidence and self-esteem of others. + Maintain constructive relationships. + Take Initiative to make things better. + Lead by example. JOB DESCRIPTION CHARACTERISTICS EDUCATION: + Master’s degree from an accredited college or university in a field related to behavioral healthcare services and/or discipline of responsibility. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: + LCSW / LCPC / LMFT + Maintain a valid state driver’s license. EXPERIENCE: + At least five (5) years of related clinical experience. + Assessed competence in the role assumed. + Demonstrated track record of success in supervising a team of professional clinicians. + Demonstrated knowledge/experience in an organization’s CQI process. + Demonstrated experience with utilizing trend data in management planning efforts. KNOWLEDGE AND SKILLS: + Demonstrated experience utilizing technology on a day-to-day basis for communicating by e-mail, preparing reports, and conducting research. + Demonstrated proficiency in computer applications, including Word, Excel, or equivalent. + Excellent customer service skills. + Ability to communicate effectively both orally and in writing. + Ability to manage multiple priorities and deadlines. + Ability to establish and maintain effective working relationships with staff. + Ability to adapt to change and handle stressful situations. + Knowledge of English grammar, spelling, and punctuation. AMERICANS WITH DISABILITIES ACT (ADA): External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. HIPAA REQUIREMENTS: This position may involve working with information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and incumbents will be required to be in compliance with HIPAA in the handling of this information. Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.