Job Requisition

JR21255

Worker Time Type

Full time

Worker Sub-Type

Regular

Shift

Job Description

POSITION PURPOSE

The primary focus of this role is to accelerate business value by accurately and efficiently processing incoming payments, ensuring an effective workflow, problem-solving, and supporting accurate financial reporting of unapplied cash through the reconciliation of cash transactions to accounts receivables postings and providing ad-hoc reporting in efforts of our continuous improvement in the areas of cash application and collections.  This role is expected to demonstrate our “True North” attributes: the voice of the customer, respect for the individual, no-nonsense communication and utilization of facts, servant leadership, and a continuous improvement mindset in every facet of leadership and daily interaction. In Addition, this role, leads, collaborates, and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees, and shareholders. As necessary, this role actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. As well as lead and participate in Kaizen and value stream mapping activities.

DUTIES & RESPONSIBILITIES

Overseeing the daily functions of the cash application department ensuring all tasks are processed promptly:

HighRadius Daily Payment ExceptionsCredit Card RequestsField ExceptionsAR Cash App Task RequestsUnapplied Cash ResearchNSF Charges

Daily interacts with internal/external customers by phone and email to apply unapplied cash according to departmental targets using appropriate communication techniques and unapplied cash procedures to ensure payments are applied accurately.

Analyze, investigate, and reconcile payments on customer accounts to ensure the accuracy and completeness of the customer account.

First point of contact for internal and external customers in solving unallocated payments and misapplication; understands and clarifies customer issues and uses all the available resources to solve customer issues.

Collaborate with other departments to meet unapplied cash objectives and resolve customer issues. 

Support the Director and provide backup support for the AR team as needed.

Monitor all cash application inboxes ensuring all remain current.

Follow up within the timeline of the department’s SLA to ensure all issues are resolved accurately and effectively.

Timely escalate critical issues on customer accounts to the manager that might have a negative impact on the department’s objectives. Exhaust all investigation and reconciliation to resolve account discrepancies as requested.

Perform daily reconciliation with the bank, HighRadius, and AX.

Generate ad-hoc reports and provide analysis related to cash application activities.

Identify and make recommendations for potential accounts receivable and billing process improvement changes.

Ensure compliance with SOX, and departmental processes, and support audit requests as needed. Make and assume other duties and responsibilities required or assigned by management.

Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.

Maintain high safety standards. Safety is personal for us all.

CONTACTS

Internal:      This role interacts with OCS staff, plant, and personnel, commercial organization, DCAT team, others as needed.

External:     Reddy Ice Customers, Distributors, Co-Packers, Vendors such as banks, and 3rd Party Partners.

EDUCATION & EXPERIENCE

Associate's Degree in Finance, Accounting, or Business preferred.Minimum 5 years of cash posting, and reconciliation experience preferred.Knowledge of general accounting procedures and knowledge of general ledger accounts.

SKILLS & ABILITIES

Experience working in HighRadius Cash Application Module preferred.Experience working with accounting ERP systems (Microsoft Dynamics AX).Strong computer skills and experience manipulating large quantities of data; including Excel, Word, & Outlook.Intermediate Excel skills, including Pivot tables and V-lookups.Strong ad-hoc reporting experience.Strong analytical and problem-solving skills.Ability to work in a team environment and collaborate with colleagues to understand customer needs and requirements, including working with virtual teams.Proven ability to proactively leverage and share knowledge with colleagues.Effective time management skills.Effectively and independently manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloads.Skillful attention to detail and self-assurance of the quality of work performed.Ability to multitask in a high-volume transactional environment.Strong written and oral communication skills; able to communicate effectively with internal and external customers.Strong customer service skills.Good working knowledge of manufacturing and distribution operations.

SUPERVISORY RESPONSIBILITY

This role does not have direct supervisory responsibilities.  This is an individual contributor role.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

No ongoing travel is required however travel opportunities may be available once or twice a year. This role will operate in a typical office environment, generally a sedentary position using computers, calculators, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential.  Weekend and evening work may also be required. This role will regularly lift day-to-day office supplies.  No heavy lifting is required.

NON-SOLICITATION AND CONFIDENTIALITY

By signing this document, I will not solicit Reddy Ice customers or employees for a period of 1 year after my employment ends. In addition, during my employment with Reddy Ice, and for a period of 1 year after my employment, I will not disclose any Confident Information (information received by Reddy Ice, whether written or oral,  which is, or should be reasonably apparent from the inherent nature, quality or characteristics of such information) to anyone outside Company, and I will use and disclose Confidential Information to those inside Reddy Ice only as necessary to perform my duties as an employee of Reddy Ice.

Location

OCS Finance & IT

City:

Dallas

State:

Texas