Requisition ID:  107779 

 

Share Our Purpose.  Be Yourself.  Feel Valued. 

 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

 

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  Click here for more information on our inclusion, diversity, and equity journey.

 

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

 

 

 

Primary Role

The Lead, Operational Analytics is responsible for providing operational and technical support to enhance performance in core operational areas. They will work with various functional teams to solve problems and deliver reliable, high-quality services to State Operations. This position is responsible for evaluating large datasets to ensure quality and accuracy, determining the business impact of data quality issues, and collaborating with programmers to correct errors.

Key Accountabilities In partnership with the IT team, this role will provide daily management of reporting & analysis systems. Measure system effectiveness and drive corrective actions and improvement across the business Provide ‘Help Desk’ type services during normal business hours, that tracks and solves issues related to Operational Reporting.  Provide subject matter expertise on operational systems of record. Maintain relevant operational practices and system workflows for the company and regulatory compliance Participate in special assignments including professional conferences, regulatory workshops, business development, rate case testimony, technology research and other matters of strategic interest to the company Ensure compliance across the enterprise with Company policies and practices related to metering, safety, environmental, etc. Maintain documentation for all standard processes Knowledge Experience with SAP ISU IT Operations and Batch Execution and Management Data Modeling CPI layer tools Amazon Quicksight Skills Strong process, project, and program management skills. Advanced quantitative skills (e.g., analytical, technical, problem solving). Effective people management skills (e.g., planning, organizing, controlling, and leading individual staff and teams). Demonstrated advanced technology related skills: Data extraction, transformation, and loading (ETL).   Database expertise and management of data and data conversions. Ability to effectively review and translate XML and JSON data formats. Ability to manage long term expectations in a Service Level Agreement (SLA) type business model. Excellent written and verbal communication skills (e.g., fluency in report writing and presentations). Effective interpersonal skills (e.g., influencing, persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting). Ability to understand the business needs of the organization and effectively articulate to technical leads to ensure successful results. Ability to manage multiple teams to successful design interfaces between organization applications with 3rd party applications. Experience with conducting workshops, creating and presenting training content. Experience/Education Bachelor's Degree is required, preferably in Information Technology, Engineering, or Mathematics. 8 years’ experience of advanced reporting and data management. Technical background (preferred).

 

Travel Requirements

Up to 20%, as required

Work Environment

Primarily indoor office environment.

Competencies Champions safetyCultivates innovationCustomer obsessedCollaboratesDrives ResultsNimble learning

 

 

Join American Water...We Keep Life Flowing™

 

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.