**Overview** Pay: $16.00 an hour The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Shift: Full-Time, Holidays and weekends are a requirement The Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) **Basic Qualifications:** • Must be 18 years of age or older • No high school diploma, GED or college degree required • No experience required and on the job training provided **Preferred Qualification:** • One (1) year of customer service experience preferred **Essential Functions** + At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc. + Interact with passengers in a positive interpersonal way + Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights) + Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes **Responsibilities** Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are. + In-terminal plane transfers, originating passengers, or destination-arriving passengers + Assist passengers at baggage claim as necessary + Coordinate with dispatcher for assignments (dependent on airport) + Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft + Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger REQNUMBER: 108067 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.