We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW\_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf) The Lead Analyst, Client Systems will lead cross functional project initiatives ensuring roles and responsibilities are clearly defined and smooth handoffs occur between Client Systems and other Stryker teams. Recommend solutions to new and complex problems. Develop innovative strategies, quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report on economic forecasts that affect the industry. **What you will do:** + Establish KPIs, metrics & tracking systems for the Client Systems organization + Provide reporting & analysis on metrics and a resulting health score to assess quality & effectiveness of service. + Identify trends & issues and advocate back to R&D on product defects & enhancement requests + Create forecasting models to predict service demand, resource needs, and customer satisfaction outcomes. + Collaborate with product owners, project managers, and other support SMEs to enhance product or process documentation within Client Systems + Develop tools and programs to improve the quality of Client Systems services + Establish process to obtain customer surveys which assess delivery quality and customer satisfaction **What you need:** Required: + Bachelor's degree + 4 years of relevant experience Preferred: + Demonstrated ability to translate complex statistical data into meaningful information + Ability to communicate effectively to cross-functional stakeholders \#IND1 Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.