Compensation: $21.00 Hourly

Summary

This position is responsible for selling, preparing and serving food and beverage items to guests, while providing exceptional customer service while at an advanced level. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued. Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations. Communicate with leadership team and staff regularly to ensure baristas and management are all working towards the same goal. Ensure all delegated tasks are completed to performance standards. Obtain food and beverage orders and process payments using point of sale device, including; cash, credit cards, comps, and discounts. Perform assigned cashier duties in accordance with Standard Operating Procedures Policies. Provide quality beverage items by adhering to all recipe and presentation standards, as well as guest modification. Responsible for preparing, cooking, and serving various food items while adhering to recipe and presentation standards. Enforce and follow health, safety and sanitation guidelines for all products. Coordinate and adhere to all equipment cleaning and maintenance care specifications. Investigate and resolve food and beverage quality and service complaints. Inspect store front and serving stations for neatness and cleanliness. Stock and monitor station needs according to par level. Monitor product quality and freshness and to ensure proper rotation of the products. Follow department procedures for preparing, storing, rotating, and stocking of product. Maintain a clean and well-organized work area. Ensure store front and seating area are clean, well-stocked, and presentable at all times. Comply with the additions of new food & beverage items on menu. Keep abreast of competitive changes including industry trends and local competitive set. Lead training and share knowledge base with other Team Members in a respectful and encouraging manner. Promote proper service etiquette. Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. Perform any other duties that may be assigned from time to time. Supervisory Responsibilities

This job does not require supervisory duties.

Education And Experience (Must Be Documented)High school diploma or equivalent highly preferred.Certification, Licenses And Any Additional Requirements Must pass periodic random drug screens. Must be able to pass background suitability investigation. Must obtain a Tribal Gaming License. Must obtain all other applicable certifications and licenses. Must provide proof of eligibility to work in the United States within 72 hours of employment. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 20 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Multiple locations. Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours. Must be available for emergency calls 24/7. Must be available to work weekend and holidays. Some enterprises are gaming facilities. Some enterprises are not a smoke-free environment. Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis. Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups

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