Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions. Overview Join our opening team at Dandelion, coming to Rowes Wharf in April 2025! TRAINING BEGINS THURSDAY, MARCH 13TH, 2025 $25/hr + Tips ABOUT DANDELION Dandelion Coffee & Provisions is a grab-and-go marketplace offering artisanal, locally roasted coffee, alongside house-made sandwiches and salads. This latest addition to our food and beverage offerings, Dandelion Coffee & Provisions, embodies a concept that seamlessly blends artisanal goods and luxury, embodying a simplistic elegance that promises to elevate the guest experience at our hotel, while also providing a convenient refreshment option for those on the go. JOB SUMMARY We are seeking a passionate hospitality professional with strengths in service, a thorough understanding of the guest experience, and an exceptional Beyond Compare service attitude for the role of Lead Barista at the Boston Harbor Hotel, Boston's only Forbes Five-Star, AAA Five-Diamond waterfront hotel. This role is instrumental in driving excellence through the training and development of staff in crafting and presenting beverages in the specialty coffee program at the Dandelion Marketplace. A perfect opportunity for a service-driven leader dedicated to creating memorable, elevated experiences for every guest. KEY RESPONSIBILITIES The primary responsibilities for the LEAD BARISTA include the following but are not limited to: Demonstrate leadership both on and off the floor, embodying our commitment to service excellence Ensure a consistent presence on the floor in the absence of the General Manager or Shift Supervisor Master the art of specialty coffee, becoming a subject matter expert in all aspects of our coffee program Train and mentor new team members in bar operations and coffee education, fostering a culture of knowledge and precision Communicate effectively with managers and supervisors, ensuring timely and clear exchanges Maintain a professional, welcoming demeanor at all times to enhance the guest experience Confidently address guest questions and concerns with empathy and expertise Perform other relevant duties as assigned, contributing to the overall success of the team and operation Qualifications JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: Demonstrated ability to work cohesively with a team Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable Maintain a coachable and emotionally mature demeanor toward your teammates, management and guests Must be familiar with the local area. Ability to transport (pull, push) up to 50 lbs Experience: Must have at least (1) or more years of experience, with a combination of previous specialty coffee and retail experience. Luxury Environment experience is preferred.