Position Summary:

This position has the split role of operational support and on-the-floor client service delivery. The person selected will perform administrative assistance, such as facility ordering and inventory, client liaising, transportation coordination, UA scheduling, and Medicaid checks, etc., and lead behavioral health technician duties, such as medication administration, transportation, floor and call-off staff coverage, etc. Essential Job Functions include those listed below.

 

Essential Job Functions:

Under the direction of facility administration, facilitates and supports day-to-day operations Conducts, accounts for, and submits facility inventory and ordering reports and schedules according facility needs. Acts as a first-contact opportunity for client with complaints, grievances, concerns or suggestions. Participates in region-wide internal and community event planning and facilitation, including the Event Planning Committee and coordinated efforts with WestCares Community Action Council Coordinates client transportation, client UA screenings/schedule, and Medicaid checks Performs facility/operational spot checks and audits, i.e., cleanliness, medication room, building and grounds form and function Participates in on-site WCC management meetings and monthly Arizona management meetings Supports the duties and responsibilities of the facility supervisor, clinical manager, and residential director Leads site-specific tours and visits Conducts skills building groups and other activities for clients Assists with orientation, mentoring, and training frontline staff (BHTs, kitchen staff) in job functions and program and agency policies and procedures Fills in as needed and when appropriate for floor staff, with some flexibility in schedule and rotation in duties; as in medication pass, transportation, floor coverage, group facilitation, cooking, client inventorying, intake, client orientation, etc. Assists in ensuring all clients are adhering to establishing group and activity schedules Assists in performing thorough searches of rooms and common areas periodically for paraphernalia, illegal items, and contraband. Assist with monitoring and ensuring the quality of services of the residential environment Represents the agency, as requested/assigned, at meetings of funding agencies, governmental authorities, seminars, workshops, etc. Establishes and maintains relationships with referral sources, other rehabilitation programs, and health related organizations Participate in training, as required, including e-learning. Participates in Performance Improvement activities as required by the agency Other duties as assigned