Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead BizOps Engineer

A US based Manager Position is needed to support the growing Automation based squad model that support the Risk Programs. This role will provide management support for global resources initially focused on level 9-7 employees and contractors. This role will focus on leading initiatives provided by the Release automation squad and evolving the scope of that squad to include new resiliency automation efforts. Additionally, the role will support pipeline and internal application development. Skills in Incident management, change management, Production Support, Squad leadership, Project Management, DevOps principles, DMP program applications, Pipeline development knowledge, and Standard Mastercard BizOps tooling are required. This role will also support Weekend Manager on Call for US based hours and will work with US based support squad resource to further initiatives for resiliency. Responsible for organizing, analyzing, and reporting on fraud and authorization data as collected by the applications within Risk Program set including Decision Management, Business Rules Engineering, and Transaction Resiliency.

Major Accountabilities:
• Coordinate and participate in review, revisions, changes, enhancements, testing, documentation, and member notification of product enhancements and/or business opportunities
• Provide business knowledge and technical support for business requirements development
• Work closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems
• Consulting with business owners on projects; develop and participate in the review of business and functional requirements and determine primary functions that the project is to provide; ensure timely and accurate communication with project staff throughout the life cycle of the project
• Document and coordinate changes and enhancements of products and services
• Prepare and/or present documentation of business/technical presentations
• Provide technical support for the member(s) to ensure adherence to requirements
• Evaluate business requests to determine feasibility, work with Software Engineers to define alternatives and recommend optimal solutions. Prepare overall project plan, incorporating costs and tasks from the various components, ensuring a successful and timely project implementation
• Ensure methodology compliance, document problem areas and coordinate resolutions, reporting to management as necessary
• Investigate/research MasterCard or industry business/technical process
• Coordinate and assist in implementation of new or revised rules and policies
• Coordinate and document project/release level user acceptance testing
• Human resources responsibilities for direct reports

Education:
• Bachelor’s degree in business or equivalent work experience

Knowledge / Experience:
• 4-10 years related business experience.
• Broad application of standard principles, theories, concepts and techniques
• A high level of experience with Jenkins, Chef Infra, Chef Habitat, Jython , Ruby , Groovy, Digital.ai XL Release , Pivotal Cloud Foundry
• Experience with leading small Agile teams using DevOps and SRE principles
• Experience as a federated incident and problem manager

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.