**Summary** Come join a company that strives for _Extraordinary People and Exceptional Performance_ ! **Chenega Enterprise Systems & Solutions, LLC,** a **Chenega Professional Services** ’ company, is looking for a **Lead BMC Helix Service Desk Professional** to support the Information Technology Operations and Maintenance Support Office of a federal agency. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients. **Responsibilities** + Administer, maintain, and develop BMC Helix IT Service Management Software. + Lead the service desk team to ensure the delivery of high-quality IT support services. + Implement and manage ITIL 4 processes and best practices within the service desk environment. + Monitor system performance and address issues related to the BMC Helix platform. + Develop and maintain documentation for system configurations, processes, and procedures. + Collaborate with other IT teams to integrate BMC Helix with existing systems and services. + Provide training and support to service desk staff and end-users. + Oversee incident, problem, and change management processes. + Analyze service desk metrics and reports to identify areas for improvement. + Ensure compliance with company policies and industry regulations. + Other duties as assigned **Qualifications** + At least four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software. + ITIL 4 Managing Professional certification **and/or** BMC Certified Professional certification. + Strong knowledge of ITIL 4 processes and best practices. + Excellent problem-solving skills and the ability to work independently or as part of a team. + Strong communication and interpersonal skills. + Experience with service desk operations and IT support. + Proficiency in scripting and automation for ITSM tools is a plus. Preferred Skills: + Experience with other ITSM tools and platforms. + Knowledge of cloud-based IT service management. + Familiarity with data analysis and reporting tools. + Project management experience. Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program