CTG is seeking to fill a Lead Business Analyst – Banking & Payments Transformation opening for our client in Boston, MA. Location: Remote Duration: 10 months We are looking for a Lead Business Analyst with expertise in banking, payments processing, and business transformation to drive key initiatives that enhance operational efficiency and system capabilities. The ideal candidate will have a strong background in data analytics, ACH payment processing, and Fiserv PEP+ systems while serving as a liaison between stakeholders and technical teams to ensure seamless project execution. Key Responsibilities: Lead business transformation initiatives by leveraging data analytics to enhance banking and financial systems. Work closely with stakeholders and technical teams to define and document business requirements. Analyze complex business data, identify insights, and recommend process improvements. Support the integration of new technologies and ensure system configurations align with organizational goals. Manage User Acceptance Testing (UAT) and cross-functional collaborations to ensure smooth execution. Develop business requirement documents, process flows, and user guides for improved system transparency. Identify business process inefficiencies, data-related issues, and propose data-driven solutions. Required Skills & Qualifications: 10+ years of experience as a Business Analyst in the banking/financial services industry. Strong expertise in ACH payment processing, Fiserv PEP+ systems, and NACHA file formats. Hands-on experience with ALM, Jira, and other project management and testing tools. IT business analysis expertise, including requirements gathering, workflow analysis, and system implementation. Exceptional problem-solving, critical-thinking, and analytical skills. Strong communication skills with the ability to work across technical and executive teams. Proven ability to identify process improvement opportunities and drive data-driven decision-making. Education: A Bachelor's or Master's degree in Business, Finance, Information Technology, or a related field is preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Laura Dominguez at laura.dominguez@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $ 96,000 to $ 101,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefits package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.