About this role:

Wells Fargo is seeking a Lead Business Relationship Support Specialist- Client Service Officer to join our growing team in Singapore.

In this role, you will:

Lead complex initiatives or large portfolio of customers and share leadership role with Relationship Managers and Service Experience Manager to oversee a portfolio of accountsCollaborate with executives, management, relationship managers, Service Experience Manage and other internal partners or business lines to resolve issues and achieve goalsIdentify opportunity for process improvements within the portfolioReview the decision process for customer accounts and evaluate the profitability and risk of designated portfolioReceive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirementsDevelop expertise in the policies, procedures and compliance requirementsAssist with components of audit or compliance reviews and exams as requiredVerify compliance and report identified issues for resolutionMaintain policy manuals and Business Continuity Plan documentationMake decisions on complex customer issues which include escalation and resolutionAct as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolutionSolve issues with various operations centers, internal bank departments and outside vendorsIdentify prospective opportunities to market and oversee non-credit products to new or existing customersWork with Relationship Managers and Service Experience Manager to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposuresPrepare presentations, materials and serve as a subject matter expert for the departmentManages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customersConducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunitiesPartner with Service Experience Manager to resolve issues and provide status updates on implementationsLead team and serve as a subject matter expert for the departmentProvide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globeProvide new hire and ongoing systems, processes, policies and procedures trainingTrain and mentor less experienced Client Service Officers and may assist with their development

Required Qualifications:

5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education5+ years banking experience of international business, preferably payment and trade operation’s background and relevant product experience as it applies to financial institution clients.Client service experience for financial institutions clients in APAC South market is advantage.

Desired Qualifications:

Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small officeFluent in spoken and written English due to interactions across APAC South market and financial institutions clients; bilingual or multilingual is an added advantageStrong time management and prioritization, skills and ability to manage multiple assignments concurrentlyExhibit strong attention to detail and organizationSelf-motivated with a strong goal orientation and can work well in a team orientated environment.Proficient with MS Office applications (Word, Excel & PowerPoint)

Posting End Date: 

5 Jan 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.