Mission Viejo, CA, USA
4 days ago
Lead Call Center Representative - Patient Engagement Center

This position is responsible for assisting the DCFU Supervisor with the first line direction, workflow monitoring, and prioritization for all DCFU clerks.  Duties also include coordinating and tracking all referrals with the DME vendors, pharmacy prescription confirmation for pick-up per patient or caregiver, Home Health appointments and additional duties as arise.  Uses judgment and makes decisions based upon DCFU policies and procedures.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

2 years of experience with referral authorizations and processes in a managed care setting. Experience in a leadership role

Preferred qualifications:

2 years of college attendance. 2 years of leadership responsibilities and skill set.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

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