Job Title

Lead Community Manager

Job Description Summary

The Community Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the creation and implementation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive associate engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.

The Community Ambassador will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.

We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

• Provide high touch support to associates in the workplace. This includes, providing associates with

tools, support, information, and wayfinding to return to the office safely.

• Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Work with other teams for more complicated issues all while tracking the issue to completion.

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and associate ready.

• Provide support for associates transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing, and reinforcing protocols & etiquette.

• Ensure complaints, questions, concerns, and suggestions from associates are addressed and conduct follow-up, if needed.

• Obtain voice of the customer (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.

• Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.

KEY COMPETENCIES

1. Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels

2. Organized - Detail oriented, confident, self-starter with exceptional organizational skills

3. Proactive - Maintain a “can do” mentality with the ability to act with minimal information

4. Character - Demonstrate integrity, accountability, self-awareness and strong work ethic. Showcase strong business acumen

5. Professional - Project an approachable and professional image in personal appearance, manner, and demeanor.

6. Resilient - Ability to work under pressure, while acting in a calm manner

7. Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required

8. Must be able to use laptop, mobile device and wireless technologies

9. Detail oriented, confident, self-starter with exceptional organizational skills

10. Demonstrate integrity, accountability, self-awareness and strong work ethic

11. Showcase exceptional emotional intelligence and empathy

IMPORTANT EDUCATION

Four-year college/university degree / Minimum high school degree preferred

IMPORTANT EXPERIENCE

Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

AAP/EEO STATEMENT

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”