With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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Job Title: Lead Concierge/Assistant Property Mgr.

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Reports To: Portfolio Manager

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Regular Hours: 40 hours per week; holiday coverage required at times.

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Additional Hours: OT as needed

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Fundamental Job Function:

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To help support the Management Team in managing the Front of the house experience with implementation and continued development of our hospitality team. Review current operations and assist in training and onboarding to ensure all team members are excelling and embracing the standards of success.

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Duties and Responsibilities:

\n\nProvides responsive customer service to all residents\nComposes communications to residents, board members and TDG to include but not limited to:\nViolation Letters\nEmergency forms\nWelcome Packets\nSale of unit packets (as requested)\nUpdates to resident handbooks, or other similar documents, as changes occur\nAll other communications as requested and approved by Property Manager\nAssist with ongoing training and implementation of staff.\nProactively engage Property Management with a list of any open items.\nProvide extra oversight and training of staff to ensure all expectations are met.\nAssist in conducting routine property inspections and service evaluations, monitoring compliance of policy and procedures\nEnsure Concierge Convenience inventory remains stocked with all inventory items if applicable. Replenish items as needed.\nOrder supplies as needed\nAssist team with special requests that arise on property.\nAssist Hospitality Manager in ensuring that the Newsletter is completed as a team effort and remains relevant and engaging.\nCreate monthly concierge schedule.\nOversee Maintenance Operations and follow thru with work requests.\nFacilitate access to residents, vendors, and mail carriers as needed.\nMaintain a flexible schedule and assist with coverage as needed.\nEnter, update and track maintenance requests.\nFiling and purging of documents (both electronic and hard copies)\nAnswer phone, take messages\nWelcome and acknowledge all guests according to company standards\nMonitor and provide access\nHandle all resident, guest, and vendor interactions with the highest level of professionalism\nAccept all package and dry-cleaning deliveries and scan/log into BuildingLink\nAssist residents with resolving inquiries and complaints and communicate all pertinent information to management\nReceive and enter all maintenance requests in BuildingLink/MyDartmouthGroup.com properly and accurately\nRespond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices\nDuties may include controlling and monitoring security cameras to maintain a secure environment for our residents\nEnsure all lobby areas are maintained in a professional and clean manner during shift\nFollow all safety and security policies, programs, and procedures\nBe able to handle crisis situations in the event of emergency and/or fire emergency\nAnswer the telephone and speak clearly and professionally\nBecome familiar with The Dartmouth Group’s SOP and general condominium law. Familiarize yourself with association’s documents.\nAdditional tasks as deemed necessary by management.\n\n\n\n\n

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Requirements and Qualifications:

\n\nGraduate of an accredited college or university preferred.\n3+ years’ experience in one-on-one training/coaching and or property management experience preferred.\nExperience in the hotel, hospitality, and customer service industries is strongly preferred.\nAbility to implement quality assurance standards.\nA proficient presenter, instructor, facilitator, and communicator.\nOrganizational with attention to detail.\nPositive, outgoing, and attentive demeanor – high-energy individual.\nStrong analytical and creative problem-solving skills—measurable, results-driven.\nSelf-directing work method with the ability to work with little direct supervision.\nAbility to demonstrate a history of proven reliability and consistency.\nProficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, PowerPoint, and Outlook.\n\n\n\n\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.